Job Description

Management Consultant - General Insurance

Location: London (Hybrid) | Practice Area Insurance | Type: Permanent

Shape the future of General Insurance through digital transformation, operational excellence, and data-driven innovation.

The Role
We are seeking experienced General Insurance Consultants to join our growing Insurance practice. You will work with leading Personal Lines and Commercial Lines insurers to deliver large-scale transformation programmes spanning underwriting, claims, policy administration, pricing, distribution, and regulatory change.

From core system modernisation to digital channel transformation and operational optimisation, you will help clients navigate complex change while improving efficiency, customer experience, and long-term resilience. This role combines strategic thinking with hands-on delivery across business and technology initiatives.

What You’ll Do

• Support and lead client engagements across General Insurance transformation programmes
• Deliver consulting services including business analysis, operating model design, and programme delivery
• Lead cross-functional teams and manage stakeholder engagement across underwriting, claims, operations, and technology
• Contribute to proposal development and thought leadership within the General Insurance market
• Identify opportunities for digital enablement, automation, and data-led improvement across the insurance value chain

What We’re Looking For

• Experience working within General Insurance (Personal Lines and/or Commercial Lines)
• Demonstrated delivery experience across transformation, regulatory, operational, or technology change programmes
• Strong understanding of core GI functions including underwriting, claims, policy administration, and distribution
• Ability to bridge business and technology teams within complex environments
• Strong communication, stakeholder engagement, and structured problem-solving skills

Bonus Points For

• Experience supporting core system implementations (e.g. policy administration or claims platforms)
• Exposure to pricing transformation, data analytics, or automation initiatives
• Knowledge of regulatory frameworks impacting General Insurance (e.g. Consumer Duty, pricing regulation)
• Experience working in Agile or hybrid delivery environments
• Prior consulting experience or internal transformation experience within financial services

Why Join Capco

• Deliver high-impact business and technology solutions for leading insurers
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital insurance ecosystems
• Help drive transformation across General Insurance and wider financial services markets

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Core Benefits Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover
• Mental Health Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders
• Family-Friendly Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement
• Family Care 8 complimentary backup care sessions for emergency childcare or elder care
• Holiday Flexibility 5 weeks of annual leave with the option to buy or sell holiday days based on your needs
• Continuous Learning Minimum 40 Hours of Training Annually – workshops, certifications, e-learning. Business Coach assigned from Day One for one-to-one guidance
• Healthcare Access Convenient online GP services
• Extra Perks Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance

Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.