Job Description

ING, is Australia’s most recommended bank for the 3rd year running. The Tribe Lead- Mortgages is seeking a driven and enthusiastic Management Assistant to join their collaborative team. In this role you will be first point of contact for team assistance, providing varied support to several of our key Tribe Leads and their wider cross-functional teams.

This is an excellent opportunity to Utilise your organisational and administrative skills in diary coordination and management, travel bookings and invoice processing, through to compilation of team newsletters, organizing events and town halls. This role will give insights and knowledge to really get to know ING Retail, and to play a key role in their continues success!

What are you going to do?

• High level diary & calendar management for the Senior Managers including, large volumes of meetings, an ability to adapt to changes to people, places and timing.
• Organising and attending relevant forums, participating, creating & circulating agendas, maintaining action registers & addressing outstanding issues with stakeholders.
• Interacting and building relationships with a wide range of individuals and working styles
• Organising monthly awards
• System access, hardware requests & E-Forms
• Support for IT, process & policy, facilities, new starter onboarding and any other ad hoc items as required.
• Key individual helping drive engagement activities that strengthen the team ways of working and make it a fun place to work.

What are we looking for? Someone who possesses:

• A flexible, ‘can-do’ approach
• Proven admin / PA / EA/ support experience
• Proficiency in MS Suite – Word, Excel, Power point
• A high attention to detail
• Ability to meet tight deadlines, an agile mindset and great organizational skills. You will need to be able to juggle multiple competing and critical requests.
• A high level of integrity and discretion in handling confidential information,
• Stakeholder Relationship skills and professionalism to senior level, internally and externally.
• Excellent verbal and written communication skills
• Initiative. Ability to work autonomously and make decisions as required
• Ability to adapt to change and continuously improve systems and processes

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the sort of place where you would feel at home? Apply today!

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) 

Need more? 
Contact Skye Griffith on skye.griffiths@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications close Friday, 11th September 2026

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