Job Description

Managed Services is a significant part of the EY business, comprising more than US$5b in revenue with major clients across the globe. We provide clients with a comprehensive approach to managing non-core functions, focusing on delivering strategic outcomes and long-term value through expert collaboration and advanced technology. Through integrated solutions and deep sector and domain expertise, we seek to deliver enhanced value to our clients. The Managed Services team is ambitious and is working to more than double our success in the future. Join us in this role and you’ll be right at the heart of a function that impacts EY, our clients and people.

You’ll also find a culture that prioritizes learning, collaboration, and growth — providing you with the tools, support, and freedom to thrive and shape your career.

The opportunity

The Solution Architect Senior Manager is responsible for designing the Managed Services (MS) deal shape, aiding the Deal Lead in building people, process, and technology operational models and costing. This role includes creating transition plans and service management layers in line with standard EY normative models to ensure successful delivery and client satisfaction.

Your key responsibilities

• Leads end‑to‑end deal structuring and AMS solutioning for large deals, translating client requirements into scalable operating models.
• Understanding of commercial and pricing benchmarks, including assumptions, productivity levers, and value case.
• Drives proposal narrative and storytelling, shaping clear, differentiated win themes.
• Converts complex technical solutions into concise, business-focused messaging.
• Participate in client orals and presentations, confidently defending solution and commercials.
• Acts as single point of accountability across solution, pricing, and SMEs.
• Engages senior stakeholders, handling objections, risks, and negotiations.
• Continuously embeds automation, AI, and innovation to enhance competitiveness.
• Lead and/or manage due diligence exercises pre and post contract analysing client’s as-is state, assess risks and commercial impact in best interest of the client and EY. Understand client’s business environment and create compelling value proposition
• You will be required to make complex decisions factoring delivery capabilities, available client data, advancements in technology and competitive positioning of EY solutions
• Provide input towards the design of a specific priority managed services offering over the development lifecycle with particular focus on delivery components necessary to deploy a viable solution for our clients

Skills and attributes for success

• Understanding of competitors and their strategies.
• Excellent inter-personal skills to be able to rally diverse teams to work collaboratively and effectively
• Positive attitude to unlearn and learn new ways of working
• Ability to understand client goals and connect the dots with respect to EY capabilities- domain expertise, technology, frameworks to solve client challenges.
• Experience in Coaching, Mentoring and Developing people
• Experience across end-to-end Managed Services life cycle
• Flexibility to work with various EY stakeholders across the world and in different time zones.

To qualify for the role, you must have

• Degree in Business, Finance, Technology IT or related fields
• 15+ years of relevant industry experience
• Passion for problem-solving and helping our clients with some of their most complex issues
• Experience in developing integrated managed services solutions primarily around
• Tech Ops: SAP, ServiceNow, MS Dynamics, Data & Analytics, App modernization, Gen AI, AI/ML Operations, Guidewire.
• Business Operations: High end Finance operations including but not limited to Tax, Treasury, Consolidation, Revenue Assurance, Complex Regulatory compliance reporting etc. Supply Chain operations including but not limited to strategic sourcing, procurement, vendor management etc. Mobility and Payroll operations.
• Risk: Transform and operate risk and controls functions including enterprise risk, enterprise resilience, compliance, internal audit, and controls and protect value across stakeholders in the long term Industry focused experience sectors like FSO (Banking & Capital Markets, Wealth & Asset Management Insurance), Consumer Products & Retail, Technology, Manufacturing, Life Sciences, Oil & Gas, Power& Utilities, Telecom

Ideally, you’ll also have

• You may have certification in architecture degree such as TOGAF
• Proficiency in Design Thinking and Agile Methodology
• You will have core understanding of the big four and their got-to-market propositions

What We Look For

We’re interested in self-motivated individuals who can easily function in a high demand, performance-driven environment. In addition, we’re looking for people who recognize the accomplishments of the team before the individual and are sought after as people developers. If you’re passionate about problem-solving and helping our clients with some of their most complex issues, this role is for you.