Job Description

About ASI Solutions

Technology is at its most powerful with the right people behind it. Since 1985, ASI Solutions has partnered with organisations across the public and private sectors to deliver meaningful, transformative IT solutions. Our focus is on helping customers maximise their technology investments through streamlined processes and future-ready capabilities. We are proud to foster a team culture built on expertise, collaboration, and long-standing trusted relationships.

The Opportunity

We’re seeking a capable Service Desk Engineer – Managed Services to support our diverse client base within a structured, SLA-driven environment.

In this role, you’ll confidently manage first-line and developing Level 2 technical issues across Microsoft environments while collaborating closely with senior engineers for escalation and guidance. You’ll contribute to proactive service delivery, strong documentation practices, and a positive customer experience.

This is a role for someone who is technically capable, operationally disciplined, and motivated to continue growing within managed services.

What You’ll Be Working On

You will deliver timely first and second-level support across Microsoft 365, Windows OS, and desktop environments while managing ticket queues to meet SLA and customer satisfaction targets. You will troubleshoot access, identity, endpoint, and standard network issues and escalate more complex infrastructure, Azure, or security-related matters appropriately.

The role also involves supporting preventative maintenance and patching activities, maintaining documentation aligned with ISO and compliance requirements, and contributing to knowledge sharing while supporting junior team members where appropriate.

A Bit About You

You’re comfortable working within an MSP environment and understand how structured service delivery supports customer outcomes. You manage competing priorities effectively, document your work thoroughly, and communicate clearly with both technical and non-technical stakeholders. You’re collaborative, open to feedback, and committed to continuous learning.

Essential Criteria

• Experience within a Managed Service Provider or multi-client IT support environment.
• Strong practical exposure to Microsoft 365 and Windows desktop environments.
• Working knowledge of Active Directory, DNS/DHCP, Group Policy, and networking fundamentals.
• Ability to troubleshoot routine Level 1–2 issues independently.
• Strong documentation discipline and time management.
• Currently progressing toward relevant Microsoft certifications.
• Australian Citizen.

Highly Desirable

• Exposure to Microsoft Azure administration.
• Confidence administering Microsoft Intune, including device configuration, policy deployment, and endpoint compliance management.
• Familiarity with virtualisation platforms.
• Experience using backup, RMM, and remote support tools.
• Strong practical understanding of networking concepts, with confidence troubleshooting connectivity, DNS, DHCP, and access-related issues.
• Current Baseline Security Clearance or eligibility to obtain Baseline security clearance

Why work with us?

• Birthday Leave – Celebrate your special day with a paid day off.
• Monthly Team Lunches – Connect, unwind, and enjoy great food with your colleagues.
• Tech Product Discounts – Access exclusive savings on a wide range of technology products.
• Paid Parental Leave – Support for growing families with dedicated leave options.
• Flexible Working Arrangements – Balance work and life with hybrid options and flexibility.
• Learning & Development Opportunities – Grow your skills through training, certifications, and career progression pathways.
• Competitive Salaries – Be rewarded with remuneration that reflects your experience and contribution.
• Diversity & Inclusion Committees – Be part of creating a workplace where everyone feels valued, supported, and included.
• Engagement Activities All Year Round – Enjoy social events, wellbeing initiatives, and team-building activities that strengthen our community.
• Supportive, Community-Driven Culture – We’re not just a team — we’re a connected, people-focused community making a meaningful impact.
• We are committed to creating an inclusive environment where everyone feels valued and supported. If this opportunity aligns with your skills and aspirations, we encourage you to apply.