Work Place Flexibility: Onsite
Legal Entity: Entergy Services, LLC
**This vacancy will be filled as a Managed Account Specialist I-II depending on qualifications. **
**The preferred location for this role is Little Rock, AR, The Woodlands, TX, Hammond & West Monroe, LA. Other locations within the service territory may be considered. **
PURPOSE
Provides account management and sales services to large commercial and industrial customers through the Entergy Business Center customer relationship management organization.
JOB DUTIES/RESPONSIBILITIES
MINIMUM REQUIREMENTS
Minimum education required of the position
High school diploma or equivalent work experience. Desired: college or university degree.
Minimum experience required of the position
Customer Service Experience, Business Customer Analytics
Managed Account Specialist I: With a high school diploma: 3 years of customer service experience; preferred 1-3 years’ experience with commercial business customers.
Managed Account Specialist II: With a high school diploma: 7 years of customer service experience; preferred 4-7 years experience with commercial and industrial business customers.
Minimum knowledge, skills and abilities required of the position
Integrated Knowledge & Entergy Behavioral Expectations
Make Customers More Successful
Communicates clearly to address customer needs and explain information. Utilizes Microsoft Office, SAP, Salesforce, and outage management systems to resolve issues and support positive experiences. Anticipates and resolves problems using data analysis.
Innovation and Continuously Improve
Evaluates and improves processes with a questioning, data-driven mindset. Leverages operational tools to adapt quickly and drive continuous improvement. Strengthens technical skills to boost efficiency.
Collaborate and Share Knowledge
Shares insights from account management tools and fosters collaboration across internal groups. Supports teams by maintaining accurate account data and sharing knowledge for improved performance.
Be Accountable for Results
Prioritizes tasks independently, meets deadlines, and ensures accuracy in documentation and account management. Takes ownership by thoroughly investigating issues and delivering reliable outcomes.
Recognize and Reward Outcomes
Elevates team performance through technical expertise and shares best practices. Recognizes contributions and helps resolve issues. Use system data and customer feedback to foster a culture of achievement and growth.
Primary Location: Arkansas-Little Rock Arkansas : Little Rock || Louisiana : Hammond || Louisiana : West Monroe || Texas : The Woodlands
Job Function All Other Jobs
FLSA Status Professional
Relocation Option: No Relocation Offered
Union description/code NON BARGAINING UNIT
Number of Openings 1
Req ID: 123464
Travel PercentageUp to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
At Entergy (NYSE: ETR), we power life. More than 100 years ago, our founder Harvey Couch started this company with a handshake, some sawdust and a vision. Couch wanted to bring safe, affordable, reliable energy to the Middle South – energy that would power the lives of people and communities.
Today, we own and operate one of the cleanest large-scale U.S. power generating fleets including more than five gigawatts of carbon-free nuclear capacity, a fleet of highly efficient gas resources, and a fast-growing portfolio of renewable resources.
The nearly 12,000 men and women of Entergy deliver electricity and gas services to 3 million utility customers in Arkansas, Louisiana, Mississippi and Texas, generating annual GAAP revenues of $13.8 billion. Headquartered in New Orleans, we continue to play a driving role in the economic growth of the Gulf South.
Our work matters. That’s been true for more than 100 years. And as we look to the next century, we remember the constant that bridges our past and future: We Power Life.
Fast Facts:
Entergy currently has a 90% rating on the 2022 Corporate Equality Index released by the Human Rights Campaign Foundation. This score places Entergy among the top energy and utility companies in the survey.
With roots in the Gulf South region for more than a century, Entergy is a recognized leader in corporate citizenship, delivering more than $100 million in economic benefits to local communities through philanthropy and advocacy efforts annually over the last several years.
With a total of 44 awards from EEI for its restoration and mutual-assistance work, Entergy remains the only utility company to have won either EEI's Recovery or Assistance Award, or both, every year since the awards began in 1998.
