Job Description

Male Spa Host (Male Locker Room)

Company: Mandara Spa Job Type: Full-Time Location: Land-Based Spa Department: Spa Operations

ABOUT MANDARA SPA

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.

Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts, and the spirit of generosity from which we perform your service. Namaste.

Mandara Spa is a premier brand of OneSpaWorld, the world's leading spa and wellness company.

The Male Spa Host is responsible for providing and maintaining the highest standards of customer service in the male locker room, creating a feeling of rest and relaxation for our guests. This role directly contributes to guest retention and increased treatment and retail sales for the Mandara Resort Division. The Male Spa Host is responsible for checking in guests, providing facility orientation, and ensuring all linens, towels, and beverages are always clean, prepared, and well stocked.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Completes a detailed training program upon hire and attains full knowledge of all Elemis/Mandara signature services within 30 days of employment
• Maintains complete knowledge and understanding of all services and products, educating guests in these areas
• Retains clients by delivering a consistently high level of customer service satisfaction
• Relays product and service benefits to clients with confidence and professionalism
• Maintains a professional appearance and pleasant demeanor at all times
• Upholds housekeeping standards of excellence in all guest-facing areas and the dispensary

KNOWLEDGE, SKILLS & ABILITIES

• Exemplary guest care, customer service, and attention to detail
• Ability to empathize with clients and anticipate their needs
• Sales-motivated with a can-do attitude and strong communication and organizational skills
• Positive, supportive attitude toward spa directives and team goals
• Responsible, dependable, tactful, and mature
• Ability to work effectively with guests and colleagues of diverse backgrounds and personalities
• Ability to manage multiple tasks simultaneously in a fast-paced environment
• Willingness to participate in ongoing training sessions to continuously update product and service knowledge
• Effective verbal and written communicator
• Flexible, cooperative, and able to work with minimal supervision

WORKING CONDITIONS

This position operates in a spa and retail environment with minimal exposure to dust or noise. Candidates must be available to work flexible hours including evenings, weekends, and occasional overtime.

Note: This position requires a male candidate due to the nature of the male locker room environment.

WHAT WE OFFER

• A collaborative, team-oriented work environment in a luxury spa setting
• Ongoing professional development and treatment training opportunities
• Access to premium professional spa products
• Career growth within a global organization

Mandara Spa, a brand of OneSpaWorld, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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