Work Mode: Onsite
Location: Kohler, WIOpportunitySpa Attendant I supports the daily operations of Kohler Waters Spa by maintaining a clean, organized, and welcoming environment while delivering exceptional guest service. This role is responsible for supporting facility operations, upholding spa standards and policies, and developing proficiency in Back of House, Facility Attendant, Concierge, and Respite Attendant functions. The position requires frequent movement throughout a multi-level facility and the ability to safely lift and move supplies and equipment as needed.Specific ResponsibilitiesAdhere to Forbes Five-Star standards, Kohler Hospitality policies, departmental SOPs, and workplace procedures, including safety, grooming, attendance, guest privacy, and professional conduct.
Follow established departmental SOPs and operational standards to support consistency, cleanliness, safety, and exceptional guest experiences.
Participate in daily huddles, departmental meetings, and ongoing training to maintain knowledge of spa operations, guest service expectations, and workplace procedures.
Develop proficiency through cross-training in all Spa Attendant functions, including Back of House, Facility, Concierge, and Respite responsibilities.Follow departmental SOPs and policies to support consistency and service excellence.Attend daily huddles, monthly team meetings, and ensure effective communication between Spa Attendants, Guest Services, providers, and Spa Leadership.Maintain the cleanliness, organization, presentation, and functionality of guest-facing and operational areas throughout the spa.Support daily facility operations through:Replenishment and presentation of guest amenities and supplies.Cleaning and sanitizing spa facilities and equipment.Organization, storage, and management of guest belongings.Set-up and maintenance of lounges, locker rooms, treatment areas, and public spaces.Completion of operational checklists and assigned tasks.Identification and reporting of safety concerns, maintenance needs, and facility deficiencies.Uphold spa guest policies and standards, including guest privacy, age requirements, relaxation expectations, technology usage, noise management, and lost-and-found procedures.Perform work that requires frequent walking, standing, stair use, bending, reaching, and movement throughout a multi-level facility, including safely lifting, carrying, pushing, and pulling supplies, equipment, furniture, and inventory items weighing up to 50 pounds.Maintain effective communication with Spa Leadership, Spa Attendants, Guest Services, providers, and other resort departments to support seamless daily operations.This is a casual, part-time position working weekdays and weekends with shifts varying between 6:15 am and 9:30 pm.
Previous customer service experience preferred.
Strong organizational skills and attention to detail.
Excellent interpersonal and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
The hourly range for this position is $10.70 - $16.00 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.
It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .
We’re a community of creators. Status quo busters. Difference makers.
For more than 150 years, we’ve built our business on a singular mission—helping people live gracious, healthy, and sustainable lives. Thanks to the passion, craftsmanship, and ingenuity of our associates around the world, our business has expanded across the globe with a diverse portfolio of brands.
Today, we’re one of America’s oldest and largest privately held companies. We manufacture smart kitchen & bath products and host world-class hospitality experiences.
At 30,000 strong, we’re the driving force behind so much meaningful progress as we strive to #BecomeMoreAtKohler—individually and together.
We’re unafraid of bold action and inspired to design better tomorrows. Here’s to the next 150 years.
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