Job Description

CULTURE:

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

The primary purpose of this position is to be responsible for the efficient care of guests, Male private lounge and locker areas, fitness area and issuance in a positive/professional manner. The Spa attendant is responsible for the cleanliness and neatness of the facility in order to ensure personal service in an immaculate environment.

EDUCATION and/or EXPERIENCE:
High School Diploma or GED and a minimum of 1 year related experience in customer service, preferably in a Spa environment; or an equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• This position is a very visible position and the person having this responsibility must possess strong communication skills, ability to utilize a personal computer, maintain a professional appearance at all times, resolve conflict, and be knowledgeable of the Resort.
• Responsible for greeting the guests, assigning lockers, issuing robe/slippers, escorting guests to their service area, locker room, wet areas, fitness center, manicure, pedicure areas in a timely manner and monitors the schedule to ensure punctuality as outlined in the SOP.
• Must ensure extreme privacy, care and respect of each guest.
• Responsible for maintaining a clean, spotless spa. Conducts Spa walk through ensuring that all areas are properly cleaned and orderly.
• Replenish stock levels to include refilling robes, towels, lockers, sandals, toiletries, beverage dispensers, etc.
• Directs guests in proper use of whirlpools, saunas, steam rooms, and ensure guest safety.
• Maintains fitness center equipment in clean and working condition.
• Assists guests as needed, including bringing supplies such as towels, soaps, etc. while providing courteous service.
• Suggest cross selling of treatments in other departments.
• Must be able to work well with others as a team.
• Fluent and literate in English.
• Must have excellent customer service skills.
• Must have excellent verbal communication skills.
• Ability to follow directions and requests from guests.
• Knowledge of Spa treatments and Salon services.
• Ability to multi-task.
• Must be detailed oriented.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to walk and talk or hear. The Employee is frequently required to stand; sit; uses hands and fingers; or fell; and reach with hands arms. The Employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The Employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is occasionally exposed to moving mechanical parts, toxic or caustic chemicals, fumes or airborne particles, wet and/or humid conditions and outside weather conditions, extreme cold and/or heat, and risk of electrical shock. The noise level in the work environment is usually very quiet.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.