Siegen HR Solutions, Inc.

Malay-speaking Customer Service Representative

Siegen HR Solutions, Inc.  •  Manila, PH (Onsite)  •  2 months ago
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Job Description

Roles and Responsibilities:
  • Perform customer support via phone, chat and email both in English and Malay Language.
  • Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
  • Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
  • Coordinate with Malay counterparts using Malay language as the main language for communication.
  • Perform other tasks that may be assigned by his/her team lead from time to time.
  • Service channels: Inbound/Outbound phone, email & chat

TO QUALIFY:
  • Proficient in Speaking, Reading, and Writing in BAHASA MALAY
  • Finished a 4- or 5- year Bachelor Degree course OR:
  • Finished at least 2 years in college (with no back subjects) and at least 1 year work experience in the BPO industry.
  • Willing to work in any schedule/location
Siegen HR Solutions, Inc.

About Siegen HR Solutions, Inc.

Siegen HR Solutions, Inc., is a talent solutions provider that specializes in the Business Process Outsourcing (BPO) industry.

Siegen HR Solutions, Inc. provides organizations with a large data bank of competent talents in the field of Business Process Outsourcing through effective coaching and adequate selection of the best locally-available, English-proficient, and globally-acceptable personnel. We supplement and coach the talents with the knowledge they need to respond to the needs of BPOs.

Siegen HR Solutions, Inc. is a critical partner for both talents and organizations — Organizations partner with us to attain the highest levels of excellence in their talent strategies. Individuals train under our team to reach their personal and professional goals. We take great pride in what we do — coaching people to be ready for great opportunities, helping businesses win and careers soar.

Industry
Unknown
Company Size
11-50 employees
Headquarters
Quezon City, PH
Year Founded
2016
Website
siegensolutions.com
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