Job Description

Ambrose Construct Group is one of Australia’s leading insurance repair specialists, delivering end-to-end property repair solutions across the country. With strong insurer partnerships and a focus on quality, speed, and customer satisfaction, we pride ourselves on getting it right the first time.

The Role

We’re seeking a Make Safe Team Lead to oversee our NSW team, based at our Head Office in Kunda Park

In this role, you’ll lead a high-performing team to deliver fast, efficient, and quality make safe repairs, ensuring we meet client expectations and service level agreements every time.

Key Responsibilities

• Lead, mentor and support the Make Safe team to achieve KPI’s and service targets
• Review team leave to ensure adequate coverage at all times
• Monitor trade invoices and costs alongside supervisors
• Oversee trade lifecycles and reporting
• Build and maintain strong relationships with trades and stakeholders
• Assist with recruitment, onboarding and training of new staff
• Conduct probation reviews and regular one-on-ones
• Ensure works are completed “right first time” with high customer satisfaction
• Maintain clear communication with clients, insurers and internal teams
• Manage cost control while maintaining quality outcomes
• Ensure compliance with Australian building codes, OH&S and company policies
• Conduct toolbox talks and promote safe work practices
• Manage high-risk activities (e.g. asbestos, mould)
• Work within insurer guidelines and portfolio requirements
• Support a multi-trade approach to minimise rework and delays

What You’ll Bring

• Trade qualification or strong equivalent industry experience
• Previous leadership or team management experience
• Strong understanding of insurance building or make safe works (highly regarded)
• Ability to prioritise in a fast-paced environment
• Excellent communication and stakeholder management skills
• Strong problem-solving and decision-making ability
• Knowledge of construction OH&S legislation
• A proactive, can-do attitude with a focus on results
• Flexibility to handle after-hours calls when required

Why Join Ambrose Construct Group?

• A safe, inclusive, and encouraging team environment.
• Access to our Employee Assistance Program.
• Professional development and learning opportunities.
• A referral program with $2000 rewards for referring a successful candidate.
• Staff engagement initiatives such as fortnightly morning tea and monthly BBQs.
• Modern office facilities and resources.

Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note: Only short-listed applicants will be contacted.

If this sounds like the role for you, apply now!