Job Description

About Us

We are an Australian-owned, nationally operating company providing specialised end-to-end Building Insurance Repairs.

We are on the hunt for a full-time permanent Make Safe & Restoration Coordinator to join our expanding team, based in Baulkham Hills. As Make Safe & Restoration Coordinator, you will be part of our Emergency Response Team dedicated to ensuring swift and effective action on Restoration and Emergency repairs on residential building insurance claims.

The Role

As part of the Emergency Response Team your primary focus will be across delivering effective response to:

• Triage and allocate make safe and restoration works
• Liaise with insurance adjusters, brokers, loss assessors, contractors, and clients via phone, email, and collaboration software to assess damage, develop restoration plans
• Ensure compliance with workplace health and safety requirements and industry standards
• Provide regular updates to stakeholders, maintain accurate digital records, and support business performance reporting.
• Drive One Call Resolution (1CR) solves the customer's/client’s problem, question, or request in a single interaction without needing a follow-up.
• Support quality assurance processes by reviewing third party and internal trade reports and claim documentation to deliver positive claims experiences.
• Reconcile make safe & restoration portfolio, ensuring that all outstanding invoices, works and communications have been finalised.

About you:

You may be a strong fit for this opportunity if you have:

• Experience in claims, insurance or a related operational leadership role
• Strong understanding of claims workflows, SLAs and quality standards
• Knowledge of the General Insurance Code of Practice (GICOP)
• Proven ability to manage competing priorities in a fast-paced environment
• Current or previous experience in using Prime Ecosystem & standard Microsoft Office software packages
• Strong communication, stakeholder engagement and problem-solving skills
• Time management and attention to detail
• Strong understanding of claims handling process.
• Analytical and solution-oriented mindset.
• Strong interpersonal skills with the ability to provide constructive feedback.
• Enjoys working in a collaborative and respectful team environment.

What’s in it for you?

• Central-based office located in Baulkham Hills.
• Additional birthday leave, every year. Optional RDO Program
• Monthly office initiatives.
• A supportive management team that will help you gain the skills for your preferred career path.
• Well-established claims team for both new and current claims professionals

How to apply

Hit the ‘Apply Now’ button and attach your CV/Resume and Cover Letter or email hr@mk3.com.au with your Resume.

Application will close on June 30th 2026

You must currently be in Australia and have eligible full working rights.

As a crucial part of our recruitment process, we require all suitable applicants to undergo background checks which include reference and criminal record checks.