Job Description

Whether you come from a background in IT operations, incident management, customer support, or a related field, you can be successful in this role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!

About The Role:

As a Major Incident and Change Coordinator, you’ll play a key role in keeping our systems running smoothly and our teams supported. You’ll help manage major incidents from start to finish, coordinate change processes, and ensure everything is documented, communicated, and continuously improved. It’s a fast-moving, collaborative role where your work directly supports business stability and enhances the day-to-day experience of your co-workers.

Here’s a snapshot of what you’d be doing:

• Leading major incident response efforts, including coordinating response calls and driving resolution from start to finish.

• Quickly identifying and responding to issues that impact critical business functions, helping minimize disruption.

• Partnering with technology teams to understand root causes and support long-term solutions.

• Managing communication channels during incidents, keeping stakeholders informed and supported.

• Coordinating and maintaining accurate change records to ensure smooth system updates and improvements.

• Analyzing incident and change data to identify trends, improve processes, and build helpful dashboards and reports.

• Contributing to process improvements that strengthen system stability and team effectiveness.

About You:

• You build strong, trusting relationships and collaborate well across teams.

• You bring excellent customer service skills and a people-first mindset.

• You communicate clearly and confidently, both in writing and in conversation.

• You have a sharp eye for detail and stay organized, even when things move quickly.

• You’re a strong problem-solver who uses data to make thoughtful decisions.

• You thrive in a highly collaborative, team-focused environment.

• You show up consistently and can be counted on to get the job done.

• You’re comfortable with technology and can navigate tools used in an internet-based company.

• You’re flexible and available to support incidents outside of normal business hours when needed.

About Us:

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.

We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.

Interested? Apply Today!

Learn more about Veterans United on Glassdoorand our career site at vu.com/careers

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.