Job Description

About WSG

Join Waste Services Group (WSG) as a Major Accounts Specialist, where you’ll play a key role in supporting the Customer Service and National Key Account teams across Australia. This is an opportunity to be part of a growing, high-performing business where you’ll coordinate service requests, manage bookings, support reporting and administration, and help deliver exceptional customer outcomes every day.

WSG is one of Australia’s leading integrated waste management and resource recovery providers. Operating across Victoria, New South Wales and Queensland, WSG delivers managed waste, collections, post-collection services and sustainability solutions to businesses across a wide range of industries including healthcare, education, logistics, manufacturing and automotive. WSG is built on strong customer relationships, continuous improvement and a people-first culture.

Key Responsibilities

• Action booking and service requests through shared inboxes and CRM systems
• Coordinate new service requests, maintenance requests and customer enquiries
• Deliver a high level of customer service and support
• Review customer invoicing and assist with end-of-month reporting and checks
• Support National Key Accounts with reporting and data preparation
• Build strong relationships with customers, Key Account Managers and contractors
• Maintain accurate data entry and system documentation
• Provide support and coverage during peak periods or team absences
• Assist with onboarding and training of new team members
• Contribute ideas and initiatives to improve customer experience and operational efficiency

What you bring:

• 5+ years’ experience in customer service and/or internal sales
• Experience in case management
• Strong verbal and written communication skills
• Excellent time management and organisational skills
• Ability to multitask in a fast-paced environment
• Positive, proactive and solutions-focused attitude
• Strong conflict resolution and problem-solving skills
• Ability to work collaboratively and independently
• CRM/Wastedge experience highly regarded but not essential

If you’re an experienced customer service professional looking to join a growing business where your contribution genuinely makes an impact, apply now!