Job Description

of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are looking for an experienced Major Account Manager to take ownership of a portfolio of Higher and Further Education customers, driving growth, strengthening relationships, and delivering strategic IT solutions across an established account base.

What will you be doing?

• Manage and grow a portfolio of university and college accounts of varying sizes

• Develop and execute account plans to drive revenue growth and long-term customer retention

• Build strong, trusted relationships with key stakeholders across IT, procurement, and leadership teams

• Identify new business opportunities within existing accounts, including upsell and cross-sell

• Lead on complex sales cycles, from opportunity identification through to close

• Collaborate with internal technical, pre-sales, and vendor teams to deliver tailored solutions

• Stay aligned to public sector frameworks, procurement processes, and compliance requirements

• Maintain accurate forecasting, pipeline management, and reporting

• Represent the business professionally within the education sector, building credibility and market presence

Why should you apply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.

We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.

• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.

• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.

• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.

• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.

• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.

Take a look at our Culture Blueprint to get a real sense of who we are.

What are we looking for?

The ideal candidate is a confident, relationship-driven sales professional with experience navigating the public sector and a strong understanding of IT solutions. You will be comfortable managing an established account base, quickly building credibility with existing customers while identifying new opportunities for growth. Commercially astute and highly organised, you will be able to manage complex sales cycles and multiple stakeholders with ease. Most importantly, you will be proactive, resilient, and driven to deliver results, while working collaboratively with internal teams to provide outstanding outcomes for your customers.

Key Skills & Experience:

• Proven experience in IT sales within the public sector (essential)

• Experience selling into Higher Education and/or Further Education customers (desirable)

• Background working for a technology vendor or IT reseller

• Strong track record of managing and growing strategic or major accounts

• Good understanding of public sector procurement frameworks and processes

• Ability to manage complex, multi-stakeholder sales environments

• Strong commercial awareness and negotiation skills

• Excellent communication and relationship-building abilities

• Self-motivated with strong organisational and pipeline management skills

Practical stuff

Where is the role based?
Primary location is our HQ in Pocklington (YO42), this is a hybrid role requiring 2 days per week in the office.

How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

What are the benefits?
You can read about the benefits on offer here 😊

*Important* BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.