GAP one
Major Account Customer HSC
Head Office - GAP One
Major Account Customer Hire & Sales Coordinator - Glasgow
Permanent Full Time
United Kingdom, Scotland, GAP ONE
4
40.25
Are you ready to bring your energy, precision, and people skills to a fast-paced coordination role at the heart of our Glasgow Head Office? You'll be the key link between selected Major Account customers and GAP Group—ensuring every hire and sale runs smoothly, SLAs are met, and timelines are never missed. From managing complex requests across multiple divisions to keeping communication sharp and service outstanding, you'll play a vital role in delivering the experience our customers rely on.
If you're highly organised, detail-driven, thrive in a busy team environment, and take pride in delivering excellent service—this could be the role for you.
What You'll Be Doing
• Identifying additional hire needs to support customer projects and drive efficiency
• Coordinating hire and sales activity across GAP divisions and external suppliers for Major Account customers
• Handling high volumes of calls and emails with speed and professionalism, meeting SLA response targets
• Using CloudSuite ERP to process contracts, quotations, and ensure accurate pricing and plant availability
• Managing customer enquiries, off-hires, and breakdowns with clear communication and attention to detail
• Supporting rehire activity by sourcing equipment externally and negotiating best rates
• Maintaining strong relationships with depots, suppliers, and account managers to keep operations running smoothly
What You'll Bring
You'll bring a sharp eye for detail, a calm approach under pressure, and a commitment to great service, along with:
• Experience in a fast-paced admin or coordination role—ideally in hire, logistics, or construction
• Excellent communication skills and a collaborative mindset
• Confidence using ERP or CRM systems to manage tasks and maintain accuracy
• A proactive attitude and the ability to manage multiple priorities
• A team-first approach and a focus on meeting deadlines
You'll be joining an industry leader that's growing and genuinely committed to your success, backed by our core values of Communication, One Team, Dedication, and Efficiency. At GAP, we're proud to be the UK's leading equipment hire provider—supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.
At GAP Group, we're a family-run business with over 50 years of experience—and we do things the right way. We invest in our people from day one, offering tailored training, clear development paths, and a supportive culture that puts you first. As an independent company, we make fast, smart decisions that back our team 100%. Enjoy generous holidays, Life Assurance, and wellness support, all while building a career that truly matters. If you're ready to feel valued and grow with us, we'd love to hear from you.
Ready to apply? Submit your CV today and take the next step with GAP Group.
We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings—regardless of gender, age, disability, race, sexual orientation, religion, or background. We promote inclusivity, respect, and good working practices to help every employee thrive and perform at their best.
GAP Hire Solutions is the UK’s largest independent equipment rental company, hiring out an extensive range of equipment to industries including construction, utilities, civil engineering and events.
In recent years, GAP has focused on a diversification strategy that has seen the company grow from its traditional Plant & Tool hire roots to a multi-service offering with ten divisions, providing customers with a complete hire solution. The company now has almost 200 locations and employs more than 2,000 employees throughout the UK.
GAP’s ten divisions comprise Plant Hire, Tool Hire, Lifting & TIC, Non-Mechanical, Trenching & Shoring, Survey & Safety Hire, Pump Services, Welfare Services, Tanker Services & Event Services. GAP also offers our customers additional services such as their Test, Inspect and Certify (TIC) service where our engineers test and inspect all lifting equipment to ensure compliance and safety, even if it has not been hired from GAP. Additionally, through their GAP one facility, a specialised team offers bespoke managed services suited to individual customer needs.
GAP was established in 1969 by Gordon Anderson and the company is still family-owned and run by his sons Douglas and Iain. GAP’s aim is simple – to make our customers lives easier by providing market-leading equipment and exceptional service. With values such as trust, integrity and honesty underpinning our nationwide operations, the third generation of the family is now involved in the business.
GAP’s vision is to be the UK’s most innovative hire solutions provider, with a focus on reducing our environmental impact on the world. This means GAP invests heavily in innovative eco-products and green technologies. GAP proactively works with our suppliers to develop greener products, advise our customers on best practice and implement environmentally friendly processes.
