Job Description

Part-time team members who meet the requirements are eligible for:

• State Applicable Time Off

• Pet Insurance

• 401(k) Retirement Program with Employer Match

• Employee Assistance Program

• TAO Savings Marketplace

• Employee Discounts and much more!

Responsible for checking in and managing the seating of all guests, including both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Greets and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipate and accommodate all guest needs

• Provide professional and exceptional service at all times

• Present menus, answer questions, and make knowledgeable suggestions for all food and beverage items

• Inform guests of all specials and promotions, including prices

• Solicit allergy or dietary restrictions from each guest and communicate them appropriately

• Accurately enter all orders into the POS system

• Ensure timely and correct delivery of all food and beverages to guests

• Maintain cleanliness and organization of assigned stations and the entire venue

• Follow supervisor instructions, communicate effectively, and support coworkers as a team player

• Possess in-depth knowledge of all food and beverage menus, as well as the company

• Serve all alcoholic beverages in accordance with state regulations and alcohol awareness training standards

• Follow company procedures when providing bottle service

• Follow proper procedures for handling cash and payment cards

• Comply with Department of Health regulations and company sanitation standards

• Accurately complete all end-of-shift financial procedures

• Communicate guest needs to Front-of-House and Heart-of-House team members, managers, and chefs

• Properly set up the cocktail lounge, bar, and side stations, and perform side work and other opening/closing duties as directed by management, including:

• Ensuring all lounge furniture is clean and free of debris

• Setting tables with appropriate settings

• Stocking side stations with required supplies

• Performing opening and closing side work as prescribed

• Report all breakage or damage of equipment and furniture immediately to management

• Attend and actively participate in daily pre-service meetings

• Attend and participate in all scheduled training sessions and departmental meetings

• Learn by observing and listening to others, sharing knowledge, and leading by example

• Maintain a positive and professional attitude at all times

• Demonstrate knowledge of Tao Group Hospitality, its partners, and related hotel environments

• Work collaboratively as part of a team and offer help and support to fellow team members

• Assist with and complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue Maitre d’ training

EDUCATION/WORKING KNOWLEDGE:

• Previous hospitality experience.

• Previous Maitre d’ and/or Tao Group Hospitality Wing experience

• Experience in a high-volume restaurant/nightclub/lounge

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write and verbally communicate

• Must have good positive energy throughout the day

• Must be able to print legibly for team members, management, and guests to read

• Must be able to kneel, bend, and stand for extended periods of time

• Must be able to move quickly

• Must be able to push and lift up to 75 lbs.

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Exposure to cleaning materials

• Exposure to hot kitchen elements or cleaning materials.

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

• Ability to maintain confidentiality

• Ability to handle a fast-paced, busy, and somewhat stressful environment

ABOUT TAO GROUP HOSPITALITY
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors. With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core. The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.