Job Description

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Among our establishments are Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

The Maitre d'hotel reports to the Restaurant Manager. Their role is to coordinate all dining room operations within the restaurant. They assist in supervising the service team and play a key role in guest reception and the overall customer experience.

RESPONSIBILITIES

• Ensure proper service planning based on anticipated guest volume;
• Assist in supervising staff during service;
• Maintain ongoing communication with the kitchen to ensure smooth service operations;
• Support service activities as needed;
• Ensure guest satisfaction during and after service;
• Handle guest complaints when necessary;
• Assist in inventory management;
• Act as the person in charge of the establishment in the absence of the Restaurant Manager;
• Complete all required administrative tasks.

QUALIFICATIONS

• Training in restaurant management, an asset;
• Minimum of three (3) years of experience as a Maitre d'hotel or in a similar position;
• Good knowledge of restaurant software systems (Micros and OpenTable are assets);
• Strong interest in teamwork;
• Excellent customer service skills;
• Demonstrated leadership abilities;
• Self-motivated with a strong sense of initiative;
• Flexible availability, including days, evenings, and weekends;
• Excellent communication skills in both French and English, spoken and written.

BENEFITS

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

We thank you for your interest. Only individuals selected to be interviewed will be contacted.

*In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require us to use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.

*Knowledge of English (spoken) is required for this position due to the frequent and necessary interactions with an English-speaking and international clientele in a tourism environment and in close collaboration with several partner hotels. The incumbent must independently welcome, inform, and assist guests. Communication in English is essential to the performance of the duties, the quality of service provided, and, where applicable, safety requirements, and cannot reasonably be delegated to another employee.