Job Description

Be Part of an Exciting New Chapter at River Oaks Country Club - Join us as a Maitre D!

River Oaks Country Club is currently undergoing a major renovation that will transform the Club's dining experience, and we invite you to be part of it. In March 2027, ROCC will open three new restaurants, two new bars, and state-of-the-art kitchen facilities, creating exciting opportunities for hospitality professionals who are passionate about exceptional service and member experiences. This is a unique opportunity to join the team during a significant moment in the Club's history and help shape the future of dining at one of the most prestigious clubs in Texas. From opening day and beyond, you'll play an important role in delivering the high standards of service and hospitality that define River Oaks Country Club.

If you are committed to excellence, enjoy working in a team-focused environment, and are looking to grow your career, we encourage you to become part of the next chapter at ROCC.

Maitre D | $21.00-$24.00 dependent upon experience| Free employee meals & parking | Excellent employee amenities | Excellent benefits inc. 401(k)

Duties and Responsibilities

• Accepts and records reservations from the ROCC website, in person, phone calls and or referrals from PBX
• Seats the room according to reservations and seating protocol outlined in Maître D training manual.
• Adheres to and enforces dress code and hospitality standards as communicated through the River Oaks Country Club Employee Handbook.
• Plans dining room and table set-up based upon anticipated Member/guest counts.
• Supervises staff performance to comply with ROCC A la Carte steps of service and standards
• Maintains a presence in their assigned dining area from the beginning to end of service.
• Receives and addresses feedback concerning food, beverages, and service. Take corrective action.
• Serves as liaison between the dining room and kitchen staff.
• Works with culinary and beverage teams to build and successfully execute promotions in dining areas.
• Ensures all side work is completed according to Club standards
• Assists managers with pre-shift meetings. Relays information and verifies policy changes are implemented as they occur.
• Assures the correct appearance, cleanliness and safety of dining areas, equipment and fixtures.
• Checks for the proper functioning of all equipment in the dining room. Initiates reporting of any deficiencies and follows through until properly resolved.
• Responsible for assuring that staff have correctly and completely closed all member checks at the end of each shift and have closed their day in the point-of-sale system.
• Report cover counts at the conclusion of their shift in the Monthly Cover Count Sheets located on the shared drive, using the A La Carte laptop.

Qualifications

• 3- 5 years working in upscale, full-service dining.
• Flexible schedule, including working mornings, afternoons, evenings, weekends and holidays.
• Excellent communication skills both verbal and written.
• Organized, detailed and able to follow established club practices and procedures.
• Well-groomed and professional in appearance in compliance with published standards.
• Proficient with technology and Microsoft applications.
• TABC & Food Handler Certified.
• Bilingual (Spanish and English) a plus.

Personal Characteristics

• A natural leader.
• Dedicated to meeting the expectations and requirements of the membership; Acts with members in mind.
• Dependable, reliable and capable of working independently.
• Able to make quick, sound, informed decisions, often under tight deadlines and pressure.
• Ability to be flexible when taking on tasks, prioritizing as necessary, and in handling challenging situations.
• Able to learn quickly when faced with new challenges and opportunities.
• Enjoys working hard and seizing opportunities as they present themselves.
• Is easy to approach; enjoys interacting with co-workers and Members.
• Uses their time effectively and efficiently.
• Gets more done in less time than others; ability to effectively multi-task.
• Safety minded, promotes high-quality service standards, diplomatic and calm.
• Skilled at active listening, retaining knowledge and acting upon it.

The Club and Our Benefits - We offer excellent benefits for full-time positions including: Medical, Dental, Vision; 401(k) Matching & Safe Harbor Contributions; Group/Voluntary Life Insurance; Paid Time Off; Short and Long Term Disability; Annual Christmas Bonus*; Employee Meals*; Complimentary Parking*; Employee Scholarship Program*. (*benefits available to all current employees)

Founded in 1923, River Oaks Country Club is considered among the nation’s premier private clubs and is ranked number 56 of the Top 100 Golf and Country Clubs globally by Platinum Clubs of the World. Situated on 183 acres, the Club has a long-standing reputation of providing members, their families and guests with an exceptional club experience and unparalleled service.

River Oaks Country Club is an Equal Opportunity Employer River Oaks Country Club grants equal employment opportunity to all qualified persons without regard to race, color, sex, age, national origin, religion, genetic information, mental or physical disability, or any other characteristic protected by applicable federal, state or local law.

Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.