Job Description

Welcome Host – Hermès An invitation to embody the art of arrival

For the first time in Hermès GB’s history, we are creating a role as distinctive and iconic as the Maison they will welcome. Hermès GB is preparing to open its newest Maison at 166 New Bond Street (only our sixth Maison globally) a moment of extraordinary significance for London, for our House, and for the future of luxury. This flagship will stand as a bold, architectural expression of who we are: a place of culture, creativity, and wonder.

To bring this world to life, we are assembling a team of remarkable individuals who will shape its culture from day one and this role our Welcome Host is not simply a greeter they are our opening chapter of our Maison; our first smile, warmest introduction and undeniably Hermès. We are looking for a character of charisma and charm, a presence so memorable that clients speak of them long after they’ve stepped inside. This is a role for someone who delights in the poetry of human connection and understands that a welcome, when done beautifully, becomes part of the Hermès experience itself.

The Role

As our Welcome Host, you will become an iconic figure at the doors of Hermès’ new Maison. A warm, whimsical, impeccably polished, and effortlessly gracious individual that embodies all of Hermès’ values. You will set the tone for every visit, whether a client is joining us for a long‑awaited appointment or simply wandering in to explore. Your presence will be the gentle thread that ties together the elegance of the Maison and the comfort of genuine hospitality.

• Greet clients as they approach and enter, offering a welcome that feels both elevated and deeply personal
• Serve as a key ambassador of the Maison, embodying our values with warmth and refinement
• Create a sense of identity and occasion from the very first moment
• Support clients with thoughtful touches, an umbrella cover, a guiding gesture, a reassuring word
• Usher clients to our Maison Host team to schedule or attend appointments
• Be present for departing clients, ensuring their final impression is as memorable as their first
• Offer direction and assistance with grace and clarity
• Build strong relationships with internal teams, becoming a trusted and recognisable figure within the Maison
• Represent both Hermès and the local community with pride and poise

About You

You are someone who truly sees people. You remember names, faces, stories, and the small details that make each client feel unique and special. You bring a natural charisma and warmth that puts others at ease, paired with the polish and discretion expected in the world of luxury.

• Exceptional interpersonal skills and a genuine ability to build rapport quickly
• A passion for extraordinary client service
• A warm, approachable, and uplifting presence
• A willingness to support clients with sincerity and care
• A positive, gracious attitude that makes even brief interactions feel special

Your Background

You have experience in high‑end client service; perhaps at a members’ club, a luxury hotel concierge, a theatre front‑of‑house lead, a butler, or a toastmaster/mistress. You understand the rhythm of refined hospitality and the subtle art of making every guest feel cherished.

Important: This is not a security role. We have a dedicated security team. We are seeking someone with proven experience in luxury client experience and service, someone who elevates the atmosphere.

Become Part of the Story

If you are ready to become an iconic and beloved character of our new Maison, a face clients look forward to seeing, a presence they remember, a spirit that embodies Hermès, we would love to meet you.

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