Job Description

Maintenance Utility - The Brock Hotel

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.
Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, Fallsview Indoor waterpark, and a super entertaining arcade makes our property locations unparalleled.

Reporting to the Facilities Maintenance Manager, the Maintenance Utility team member supports the overall upkeep and cleanliness of the property by assisting with preventative maintenance, minor repairs, and maintaining mechanical and public spaces. This role is essential in ensuring a safe, clean, and well-functioning environment for both guests and team members.
Key Responsibilities
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe conditions promptly
• Maintain a basic understanding of building systems and Life Safety codes and regulations
• Perform minor guestroom repairs including caulking, basic plumbing, and tile repair
• Assist with preventative maintenance tasks as assigned to support equipment performance and longevity
• Conduct routine mechanical rounds and accurately document findings
• Clean and maintain public areas, back-of-house spaces, workshops, boiler rooms, and mechanical rooms
• Assist in maintaining parts inventory and ensuring proper storage and organization
• Perform pool water quality testing and maintain accurate logs in compliance with regulations
• Safely shut down and isolate equipment following proper procedures and safety standards
• Support Maintenance Mechanics with general tasks and ongoing projects
• Maintain confidentiality of property information and protect company assets
• Respond to maintenance requests in a timely manner to support smooth hotel operations
• Perform other duties as assigned
Qualifications
• Previous experience in a maintenance, facilities, or hospitality environment is considered an asset
• Basic knowledge of plumbing, electrical, HVAC, and general building maintenance
• Familiarity with WHMIS and occupational health & safety standards
• Understanding of Lockout/Tagout procedures is considered an asset
• Strong attention to detail and ability to follow instructions accurately
• Good communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational skills with the ability to manage multiple tasks
• Positive attitude with a strong focus on supporting guest satisfaction
• Physically capable of performing job duties, including lifting up to 50 lbs
Working Conditions
• Must be available to work flexible hours including evenings, weekends, and holidays
• Ability to work in various environments, including hot and humid conditions
• Prolonged periods of standing and walking
• Frequent lifting, bending, twisting, and pulling (up to 50 lbs)
Why Work For Canadian Niagara Hotels Group?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
Benefits We Offer Our Associates:
• Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
• Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
• Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
• Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
• Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
• Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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Placement within the hiring range is based on skills, experience and accomplishments in comparable roles
We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to hr@niagarafallshotels.com or by telephone at 905-374-4446 extension 4850.