Job Description

At IHG Army Hotels we want our guests to feel trusted and free to do what they want in their own space which means we need you to:

• Be down-to-earth by being straightforward and natural

• Be considerate by being respectful, perceptive and accommodating

• Be friendly by being kind, approachable and light-hearted

• Be reliable by being professional, a team player and resourceful

Position Requirements:

• Complete basic maintenance related tasks and deep cleaning to keep guest rooms and public areas in an excellent state of cleanliness and repair.

• Assist with the completion of the preventative maintenance checklist and complete minor repairs work orders such as replacing ceiling tiles, light bulbs, patching vinyl, unclogging toilets, replacing faucet washers, etc.

• Carry tools, prepare the worksite and assist maintenance representatives as needed.

• Clean and sweep the parking lot, pool, public outdoor and sidewalk areas.

• Cut, prune and maintain lawn and plants as necessary and dispose of trimmings.

• Empty all trashcans on a daily basis, maintain recycling areas.

• Report all unsafe conditions or malfunctioning equipment to supervisor.

• Adhere to all established safety policies and procedures.

• Follow procedures that ensure the security of inventory such as tools, supplies, equipment, etc., replenish supplies and inventory in a timely and efficient manner, and minimize waste.

• Provide guest shuttle service as requested.

• Perform other duties as necessary

PEOPLE:

• Learn and utilize our Winning Ways

• Promote Quality and Teamwork with other departments, become involved with committees and sponsored community events or activities.

GUEST EXPERIENCE:

• Respond in a courteous and prompt manner to all guests questions and/or requests to ensure strong guest satisfaction.

• Be aware of Safety and Security procedures as part of interaction with guests and for guest security.

• Acknowledge and engage in a pleasant and service oriented manner.

RESPONSIBLE BUSINESS:

• Ensure a safe and secure environment for guests and team members by reporting any safety and security concerns to management.

• Maintain a focus and commitment to operating a “green” hotel.

ACCOUNTABILITY:

This position reports to Head Maintenance. In absence of direct report, this position may report to other department supervisors or managers.

This property is located on a US Military Installation. Successful completion of a Federal Background check, conducted by the Installation Visitor's Center, will be required to access the Installation. This is necessary in order to come to the hotel for an interview for this position. If hired, this background check will be required to be renewed annually at minimum. DOD sponsored ID holders are not subject to this process.