Job Description
Job Location: Lake Junaluska Assembly Inc - Lake Junaluska, NC 28745
Position Type: SeasonalEducation
Level: High School
Travel Percentage: Up to 10%
Job Shift: Variable
Job Category: Hospitality - HotelLJA Mission Statement:
The mission of Lake Junaluska is to be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.
Located in the Smoky Mountains of Western North Carolina, Lake Junaluska is a conference and retreat center that hosts over 50,000 overnight guests annually. We have over 400 lodging rooms, a campground, and meeting space for up to 2,000 people. All of our facilities are located on a scenic 1,200 acre campus which boasts panoramic views, abundant recreation opportunities, and a 200 acre lake.
Position Summary: This position plays a critical role in ensuring guest satisfaction and safety by responding to maintenance and emergency issues during peak visitor months from Memorial Day through Labor Day. Must be able to work a flexible schedule, including nights, weekends, holidays, overtime, and participation in an on-call rotation.
Essential Functions
- Respond quickly to maintenance issues, perform intermediate to advanced repairs to facilities, grounds, and company vehicles to include;
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- - Plumbing
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- - Electrical
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- - HVAC Systems
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- - Carpentry
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- - Vehicle Maintenance and Repairs
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- Troubleshoot and repair plumbing issues such as; clogged toilets, repair leaky water pipes, tubs, showers, drains, and repair and/or replace related fixtures.
- Respond quickly to emergency situations such as power outages, elevator failures, and fire alarm/sprinkler related issues.
- Responsible for the repairs or preventative maintenance of hotel equipment and structures as assigned.
- Responsible for checking, repairing or replacing electrical systems and/or units such as; TV’s, hotel room HVAC units, lighting systems, electric panels.
- Performs routine repairs on equipment, and buildings, and at times assists the Landscaping department with grounds improvement or general maintenance and repairs.
- Responsible for all phases of repairs, maintenance, and installation of equipment as assigned.
- Able to fill out, complete, submit and file completed work orders. Advise department director of incomplete work orders, and reason for incomplete work order.
- Participate in the on-call rotation to guarantee coverage during high-traffic guest periods.
- Must respond timely to assigned maintenance requests.
- Responsible for, and/or assists with maintaining all inventory levels and pricing of all maintenance supplies, parts, tools, custodial supplies and equipment. To include storing and stocking inventory in the supply room.
- Follow all established processes and procedures for the distribution of inventory or supplies for accurate cost control.
- Comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to supervisor or the Human Resources department.
- Perform other duties and responsibilities as assigned and required.
QualificationsKnowledge, Skills and Abilities
- A combination of education and/or experience equivalent to an Associate’s, or Industrial Technology Certification; or equivalent combination of education and experience.
- Strong working knowledge of general construction, repairs and maintenance, vehicle maintenance, and inventory control required.
- Plumbing, electrical, HVAC and mechanical experience preferred.
- Must possess working knowledge, skills, and the ability to perform intermediate to advanced maintenance such as;
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- - Plumbing
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- - Electrical and Lighting
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- - Carpentry and Fabrication
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- - Painting, Drywall and Ceiling Repairs
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- Must possess the working knowledge, skills, and the ability to effectively use a variety of carpentry tools, hand tools and landscaping tools such as;
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- - Screwdrivers
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- - Measuring Tape
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- - Hammer
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- - Drills
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- - Skill Saw
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- - Chain saw
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- - Weed Eater
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- - Backpack Leaf Blower
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- Ability to communicate effectively with guests, residents and co-workers when presenting job related information.
- Must possess critical thinking skills to resolve and troubleshoot issues, and understanding when maintenance issues should be escalated to the department director.
- Must be able to read and interpret equipment manuals, stickers, and labels, interpret blueprints, schematics and other building related diagrams, and work orders to perform required duties as assigned.
- Valid NC driver’s license.
- Must be flexible and able to adapt to changing needs, multiple task demands, and work structures.
- Possess basic to intermediate computer skills with working knowledge of email preferred.
- Experience with inventory and maintenance work order software desired.
- Must be able to meet productivity goals, and complete assigned tasks in a timely manner.
- Ability to perform job functions with an attention to detail, and the ability to resolve assignments quickly and accurately.
Working Conditions
- Moderate to physical activity performing strenuous and non-strenuous technical and construction type work.
- Frequently working outdoors exposed to changing weather conditions, rain, snow, wind, heat, cold.
- At times, working in a maintenance shop environment with adequate ventilation.
- Moderate to loud noise, working near moving mechanical parts; at times in high precarious places, confined places and exposure to fumes or airborne particles.
- Manual dexterity to perceive attributes of objects and materials.
- Climb, balance, stoop, kneel; frequently moves about, able to stand, walk, and sit for extended periods.
- Must be physically able to climb and work from ladders ranging in heights from 4 to 40 feet, and without fear of heights.
- Occasionally works in wet or humid conditions.
- Must be in good physical condition and able to lift, carry, push, pull or otherwise reposition objects weighing up to or exceeding 100 pounds.
- Vision: Must be able to see close and at a distance (20 feet or more), good peripheral vision.
- Hours: Must be able to work a flexible schedule including nights, weekends, holidays, and overtime as required.
- Must be able to work a rotating On Call schedule.
Lake Junaluska is an Equal Opportunity Employer
