Job Description

Who We Are

ARTISAN is a growing property management company focused on creating communities where people are proud to live and work. We own and operate apartment communities across the Midwest and are known for our strong operational standards, collaborative culture, and people-first mindset.

We take our responsibility to our communities seriously, while still believing that a positive, welcoming environment matters. At ARTISAN, you’ll find a culture that values accountability and results, encourages learning and growth, and understands that creating great resident experiences starts with a team that enjoys working together.

Core Values in Action

At ARTISAN, our team members are guided by five Core Values that define how we work and serve our communities.

• Empowerment: You empower onsite teams by providing clear direction, stability, and support, enabling them to maintain performance and confidence during periods of change.
• Integrity: You lead with consistency, accountability, and professionalism, ensuring ARTISAN’s standards, policies, and compliance expectations are upheld at every community you serve.
• Compassion: You approach residents and team members with empathy and respect, recognizing the challenges that transitions can bring and supporting others with patience and understanding.
• Stewardship: You protect ARTISAN’s assets by overseeing operations, financial performance, and property conditions with care, accuracy, and thoughtful decision-making.
• Community: You strengthen ARTISAN’s culture by building trust quickly, fostering collaboration, and creating a sense of continuity and belonging wherever you are assigned.

Summary of Position

As part of the ARTISAN maintenance team, you will play a key role in maintaining the overall condition, safety, and performance of the community. This position requires well-rounded maintenance expertise, with a strong emphasis on plumbing repairs and troubleshooting, while also supporting HVAC, electrical, building repairs, and resident service needs. You will help protect the value of the property and contribute to a positive resident experience through responsive, high-quality maintenance support.

Principal Accountabilities

• Perform all work in accordance with ARTISAN policies and procedures, as well as all relevant federal, state, and local laws (including Fair Housing, ADA, and FCRA).
• Maintain community buildings, equipment, and grounds to support operational and resident satisfaction goals.
• Plumbing repairs, troubleshooting, and preventative maintenance
• General maintenance support across HVAC, electrical, appliances, and building systems
• Work order response, inspections, and on-call support
• Follows practices for the safe operation, maintenance, and repair of all facility equipment, including compliance with health, safety programs, policies, procedures, reports.
• Responds to work orders in a timely manner, including after hours on-call maintenance requests and participates in the on-call rotation.
• Inspect common areas and residential units to identify and address maintenance issues proactively.
• Complete building repairs such as drywall, flooring, doors, hardware, windows, screens and more.
• Maintain pools/spas, chemicals, logs, and associated safety equipment (where applicable).
• Keep tools and storage areas organized and secure.
• Participate in required ARTISAN training and development programs.
• Other duties as assigned

Physical Demands of the Position

This role requires frequent standing, bending, climbing, pushing/pulling, and lifting. Candidates should be comfortable working with hand tools, ladders, and in physically active environments. A strong understanding of OSHA safety protocols is required.

Requirements

• High school diploma or equivalent.
• Proven experience as maintenance technician in residential, commercial, or facility settings
• Proficiency in basic electrical, plumbing, HVAC, carpentry, and appliance repair
• Ability to troubleshoot and resolve maintenance issues independently
• Strong communication and time management skills
• Preferred certifications: CAMT, EPA, CPO, boiler license, or related licenses/certifications
• Basic computer proficiency preferred

Maintenance Technician

Reports To: Community Manager

Status: Full-Time; Hourly

Direct Reports: None

Eligible for Telework: Note Eligible for Remote Work