Job Description

Recognized as a Top Workplace since 2019, we pride ourselves on our supportive managers, meaningful work, strong values, and employee appreciation.

Horizon Management Services is a premier property management firm known for our dedication to excellence and superior service in managing residential properties.

Position Overview:

The Maintenance Technician will play a crucial role in ensuring the smooth operation and maintenance of three properties in the Janesville (Diamond Ridge) and Madison (Burr Oaks and Ellis Potter) area. There will be on-call responsibility for this position every other week for our Janesville properties. Ideal home area for this role is between Janesville and south Madison within 30 minutes of each.

This position is responsible for performing a variety of maintenance tasks, including repairs, preventative maintenance, and renovations to keep our apartment buildings in top condition. This position will work with vendors for warranty, as appropriate and as needed. The ideal candidate will have a strong background in building maintenance, excellent problem-solving skills, and a commitment to providing exceptional service to our residents.

Key Responsibilities

General Maintenance:

• Perform routine maintenance tasks, including plumbing, electrical, HVAC, carpentry, and painting.
• Diagnose and repair issues in apartments and common areas promptly and efficiently.
• Conduct regular inspections of building systems and equipment to identify and address potential issues.
• Collaborate with contractors and other team members to complete projects on time and within budget.

Preventative Maintenance:

• Implement and follow a preventative maintenance schedule to extend the life of building systems and equipment.
• Complete monthly, quarterly, annual, seasonal, and property-specific maintenance tasks.
• Keep detailed records of maintenance activities and repairs.
• Monitor and maintain inventory of maintenance supplies and equipment.
• Identify potential equipment failures or property risks before they become emergencies.

Emergency Repairs:

• Participate in after-hours on-call rotation when assigned.
• Assess emergency situations and take immediate action to protect residents, staff, visitors, and property.
• Follow company emergency response procedures and escalate matters to management as required.

Resident Relations:

• Provide excellent customer service to residents, addressing maintenance requests and concerns in a friendly and professional manner.
• Communicate effectively with property management and residents regarding maintenance issues and resolutions.

Unit Turnovers

• Prepare vacant units for occupancy within company-established timelines.
• Complete punch lists, repairs, paint, cleaning coordination, appliance checks, and final quality items.
• Repair or coordinate repair of drywall, flooring, cabinetry, doors, locks, windows, fixtures, appliances, and other unit components.
• Ensure units meet HMS move-in quality standards prior to resident possession.

Safety and Compliance:

• Ensure all maintenance work complies with local building codes, safety regulations, and company policies.
• Follow HMS safety policies, OSHA expectations, Fair Housing principles, and property-specific compliance requirements.
• Use proper Personal Protective Equipment (PPE) and safe work practices.
• Follow lockout/tagout, ladder safety, chemical handling, electrical safety, equipment use, and hazard communication practices as applicable.
• Report unsafe conditions, incidents, property damage, resident concerns, or policy violations promptly.

Administrative Responsibilities

• Record work order details, inspection findings, supply needs, and completed repairs accurately and timely.
• Maintain organized maintenance records, logs, inventory lists, keys, tools, equipment, and storage areas.
• Assist with ordering, receiving, and tracking supplies within property budget expectations.
• Submit required reports, checklists, photos, notes, receipts, and documentation as requested.
• Attend required meetings, trainings, and safety sessions.

Requirements

Education, Work Experience, Licenses, and Certifications:

• Technical school or vocational training in building maintenance or a related field is helpful
• Minimum of 3 years of experience prior Maintenance Experience. Experience in multi-family housing, affordable housing, senior housing, or property management maintenance is preferred.
• A valid driver's license and automobile insurance is required. Traveling to the different properties/job sites is required. Reliable transportation is needed.
• Strong knowledge of plumbing, electrical, HVAC, carpentry, and general building systems.

Required Knowledge and Skills:

• Verbal and written communication skills for communicating with residents, third-party contractors, property managers, owners, and other office team members.
• Ability to use hand tools, power tools, and diagnostic equipment.
• Excellent problem-solving skills and attention to detail.
• Ability to diagnose and repair electrical, plumbing, and mechanical malfunctions.
• Knowledge of HVAC systems and various appliances.
• Ability to operate a computer or phone for communication.
• Ability to work independently and as part of a team.
• Availability for on-call and emergency maintenance duties.
• Consistent, reliable attendance is an essential function of this position. Employees are expected to maintain regular and predictable attendance and to report to work as scheduled.
• Employees are responsible for following all company safety policies and procedures and for helping to maintain a safe work environment for themselves, coworkers, residents, subcontractors, vendors, and visitors.