Job Description

As a Maintenance Technician II, you will play a crucial role in ensuring the smooth operation and maintenance of our resort facilities. Your expertise will be instrumental in maintaining the highest standards of guest satisfaction and safety. This position offers an opportunity to work with a dynamic team and contribute to the overall success of the Hilton Grand Vacations Resorts brand.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities and more!

Schedule Details: Candidates must be available to work a variety of shifts, including first and second shifts, based on business needs. This is an evening shift.

Responsibilities:

• Perform routine and emergency maintenance on pool equipment, ensuring safe and efficient operation.
• Troubleshoot and repair complex mechanical issues, utilizing advanced diagnostic techniques.
• Conduct regular inspections and maintenance on all hotel facilities, identifying and addressing potential problems.
• Collaborate with the engineering team to implement preventive maintenance programs.
• Respond promptly to guest requests and provide exceptional customer service, addressing maintenance concerns.
• Maintain accurate records of maintenance activities and generate reports as required.
• Ensure compliance with health and safety regulations, especially in pool areas.
• Train and mentor junior maintenance staff, fostering a culture of excellence.
• Stay updated with industry trends and best practices in maintenance and hospitality.

Qualifications:

• Minimum 3 years of experience in maintenance, with a focus on pool and heavy mechanical systems.
• Certified Pool Operator (CPO) certification or equivalent.
• Strong working knowledge of HVAC, plumbing, and electrical systems.
• Excellent problem-solving and analytical skills for complex troubleshooting.
• Exceptional communication abilities, both verbal and written, for effective guest and team interactions.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using maintenance management software and basic computer skills.
• Valid driver's license and a clean driving record.
• Physical ability to perform physical tasks, including lifting and carrying equipment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.