Job Description
Maintenance Technician II
Location: Parkside at Hickory Grove - Charlotte, NC
The Maintenance Technician II is responsible for maintaining the physical condition, safety, and appearance of an apartment community. Working under the direction of the Community Manager and/or Maintenance Supervisor, this role performs repairs, preventive maintenance, apartment make-readies, vendor coordination, and emergency response activities. The position requires a flexible schedule, including weekends, on-call rotations, and some holidays. Opportunities for advancement to Maintenance Supervisor may be available.
ESSENTIAL RESPONSIBILITIES
- Perform maintenance and repair work for apartment homes, common areas, and community equipment.
- Complete apartment inspections, make-readies, move-in/move-out assessments, and work orders.
- Troubleshoot and repair HVAC systems, plumbing, electrical systems, appliances, drywall, pools/spas, and other community equipment.
- Prioritize and respond to resident service requests and maintenance emergencies.
- Maintain community curb appeal, grounds, and safety standards.
- Identify, correct, and report hazardous conditions.
- Coordinate preventive maintenance programs and warranty work.
- Inspect vacant units, determine make-ready needs, and ensure units are move-in ready.
- Remove debris and maintain cleanliness during and after maintenance projects.
- Assist with inventory control, supply ordering, and budget-conscious purchasing.
- Monitor vendors and contractors to ensure quality work.
- Assist with emergencies such as storms, floods, fires, and freezes.
- Support other communities as needed.
- Attend required company and industry training programs.
- Perform additional duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to complete all aspects of apartment make-ready work.
- Strong troubleshooting skills for maintenance, HVAC, plumbing, electrical, and appliance repairs.
- Ability to prioritize tasks, manage multiple assignments, and work independently.
- Strong communication, customer service, and interpersonal skills.
- Attention to detail, professionalism, and confidentiality.
- Team-oriented with a strong work ethic.
- Ability to use maintenance equipment and tools, including hand tools, gauges, meters, pressure washers, paint sprayers, recovery machines, and other industry-standard equipment.
QUALIFICATIONS
- Minimum 2 years of multifamily maintenance experience or 3 years of general maintenance experience.
- Prior apartment maintenance experience required.
- EPA Certification (Type I & II or Universal) required.
- Valid driver’s license and reliable transportation required.
- Ability to troubleshoot and repair HVAC, plumbing, electrical systems, appliances, pools/spas, irrigation, gates, and related community systems.
- High school diploma or equivalent required; trade school or related education preferred.
- CAMT, Certified Pool Operator (CPO), HVAC, plumbing, electrical, or other industry certifications preferred.
- Painting experience preferred.
PHYSICAL REQUIREMENTS
- Frequently stand, walk, bend, climb, crouch, and lift materials or equipment exceeding 50 pounds.
- Work indoors and outdoors in varying weather conditions.
- Operate tools, machinery, and maintenance equipment safely.
- Must be able to use appropriate personal protective equipment (PPE).
- Participate in after-hours emergency and on-call maintenance rotations.
WORKING CONDITIONS
This position works in both indoor and outdoor environments at an apartment community. Exposure to weather, maintenance equipment, chemicals, electrical systems, and moderate noise levels is expected. Safety procedures and protective equipment are required.
BENEFITS
Eligible full-time employees may participate in:
- Medical (HDHP & PPO)
- Dental and Vision Insurance
- Short-Term & Long-Term Disability
- Group Life Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- 401(k) Retirement Plan
- 12 Paid Holidays (including Birthday Holiday)
- Up to 130 Hours of PTO
About NHE, Inc.
NHE is a Greenville, SC-based real estate management company specializing in multifamily, apartment, and HOA management services. We are committed to delivering exceptional service through experienced professionals, continuous training, and innovative solutions.
EOE
