Job Description

Why Work at Hotel Metro?
At Hotel Metro, Autograph Collection, we redefine boutique luxury in downtown Milwaukee, blending historic charm with modern sophistication. Our modern Art Deco-inspired hotel features 63 stylish guest rooms, an inviting rooftop lounge, and a commitment to exceptional service and attention to detail. Curators at Hotel Metro thrive in an elegant, guest-focused environment, where hospitality meets personalized, memorable experiences.

Hotel Metro is hiring for a General Maintenance Technician.
You should join our team if you believe…
That a well-maintained hotel creates exceptional guest experiences.
That every repair, inspection, and preventative maintenance task contributes to the comfort, safety, and satisfaction of our guests.
That great Maintenance Technicians solve problems with skill, urgency, and professionalism.
That teamwork between Engineering, Housekeeping, Front Office, and every hotel department keeps operations running smoothly.
That attention to detail and preventative maintenance help protect the hotel while creating memorable stays.
That every day presents an opportunity to improve the guest experience through quality workmanship and dependable service.

You’re a great fit for this role if you love…
Responding promptly to maintenance requests in guest rooms, public areas, and back-of-house spaces while delivering professional and courteous service.
Performing general repairs including carpentry, painting, plumbing, electrical, drywall, furniture repair, and other building maintenance tasks.
Completing preventative maintenance assignments to ensure hotel facilities, equipment, and building systems operate safely and efficiently.
Prioritizing work orders based on guest impact, operational needs, and emergency situations.
Inspecting hotel equipment, mechanical systems, and facilities to identify maintenance needs before they become guest concerns.
Maintaining organized inventories of tools, equipment, materials, and maintenance supplies.
Supporting hotel operations by moving furniture, equipment, and other items as needed.
Maintaining clean, organized, and safe workshops, storage areas, and maintenance spaces.
Handling tools, equipment, chemicals, and maintenance materials safely while following all company safety procedures.
Reporting maintenance concerns, safety hazards, and equipment deficiencies promptly to Engineering leadership.
Partnering with Housekeeping, Front Office, Food & Beverage, and other departments to ensure the hotel remains guest-ready at all times.
Taking pride in creating a safe, comfortable, and well-maintained environment for guests and team members.

We’re excited to have you join us because…
You understand that maintenance plays a vital role in every guest’s experience.
You enjoy troubleshooting problems and finding practical, long-lasting solutions.
You take pride in quality workmanship and attention to detail.
You thrive in a fast-paced environment while effectively managing changing priorities.
You communicate professionally with guests, teammates, and hotel leadership.
You work independently while remaining a dependable and collaborative team member.
You understand the importance of safety, preventative maintenance, and protecting hotel assets.
You bring reliability, professionalism, and a service-first mindset to every shift.

Education and Experience
High school diploma or equivalent preferred.
Previous hotel, commercial building, facilities, or general maintenance experience preferred.
Knowledge of basic plumbing, electrical, carpentry, painting, drywall, and general building maintenance.
Experience using hand tools, power tools, ladders, and maintenance equipment safely.
Ability to read blueprints, equipment manuals, and technical instructions preferred.
Ability to obtain and maintain any required licenses, certifications, or permits applicable to the position.
Knowledge of workplace safety standards, OSHA guidelines, and proper chemical handling procedures preferred.
Strong organizational, troubleshooting, and time-management skills.
Ability to work independently while contributing to a collaborative Engineering team.
Ability to work flexible hours, including evenings, weekends, holidays, and emergency call situations based on business needs.

Work Environment and Physical Requirements
Ability to stand, walk, climb, bend, reach, stoop, kneel, crouch, crawl, and move throughout the hotel during the shift.
Ability to frequently lift, carry, push, and pull up to 100 pounds, including equipment, tools, furniture, and maintenance materials.
Ability to safely operate hand tools, power tools, ladders, snow removal equipment, and other maintenance equipment.
Ability to work indoors and outdoors in varying weather conditions, including exposure to heat, cold, humidity, rain, and snow.
Ability to work safely around mechanical equipment, electrical systems, chemicals, elevated work areas, and other maintenance-related hazards.
Ability to maintain professionalism while responding to guest requests and completing work in occupied guest areas.

Here’s the Core of Coury Hospitality:
We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.
What else do YOU need to know…
This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Additional duties may be assigned based on business needs. We are an equal opportunity employer.