Job Description

Position Purpose

The Maintenance Technician performs day to day maintenance repairs and upkeep at assigned communities. The role responds to resident service requests, supports vacant unit make ready work, groundskeeping, preventive maintenance, and assists with property emergencies.

The technician reports to the Maintenance Supervisor and coordinates with the Property Manager on resident access and property priorities as directed. This is a hands on role requiring sound troubleshooting, timely documentation, safe work practices, and respectful communication with residents and coworkers.

Essential Responsibilities

Service Requests and Repairs

• Respond promptly to assigned service requests, prioritize urgent needs, and complete routine work orders within 24 hours when feasible based on access, parts, and work priority.
• Troubleshoot and perform routine plumbing repairs, including sinks, showers, faucets, and toilets.
• Replace or repair light fixtures, switches, outlets, and other electrical components within qualifications and company procedures.
• Perform basic HVAC troubleshooting and maintenance, including filter replacement; escalate work requiring additional certification or specialized service.
• Repair or replace appliances and complete basic carpentry and building repairs involving doors, cabinets, walls, fences, gates, and exteriors.
• Record work performed, materials used, and unresolved issues in the maintenance work order system; inform the Maintenance Supervisor of follow up needs.

Vacant Units and Common Areas

• Assist with vacant unit inspections, repairs, cleaning, and make ready work according to schedules set by the Maintenance Supervisor.
• Perform assigned groundskeeping, including mowing, weeding, edging, leaf blowing, trimming hedges, and maintaining shrubbery.
• Complete minor sidewalk, pavement, and asphalt repairs and maintain playgrounds, athletic areas, and other outdoor structures as assigned.
• Perform custodial tasks and general cleaning when needed and assist with minor pool maintenance within training and company procedures.

Emergency Response and On Call

• Participate in the rotating after hours emergency maintenance schedule, remain reachable while on call and respond to calls within company required timeframes.
• Take prompt action on leaks, electrical failures, HVAC problems, and other urgent conditions; protect residents and property and notify the Maintenance Supervisor when escalation is needed.
• Document emergency work and communicate any remaining repair, vendor, or safety needs to the appropriate team.

Emergency and Storm Response

• Assist with hurricane and severe weather readiness, including site plans, generator and life safety system checks, and fuel and supply staging.
• Follow post storm assessments directives and assist the MS in contacting emergency vendors, and restoration priorities.
• Help coordinate any onsite escalations in the event of a fire, flood, or other property emergencies and remediations arise.
• Follow proper property safety and emergency response plans at all times.

Equipment Safety and Resident Service

• Operate and care for assigned tools and equipment, including saws, sprayers, compressors, mowers, blowers, trimmers, and other maintenance equipment.
• Perform routine preventive maintenance on tools and equipment and report defects or unsafe conditions.
• Follow company safety procedures and applicable local, state, and federal requirements, including proper use of personal protective equipment and safe handling of materials.
• Communicate professionally with residents, vendors, contractors, and coworkers; address concerns fairly, consistently, and promptly.
• Perform other duties assigned by the Maintenance Supervisor or Property Manager.

Required Skills and Experience

• At least 1 year of maintenance experience, preferably in multifamily housing or a related setting.
• Basic knowledge of HVAC, plumbing, electrical, appliances, and general building maintenance.
• Ability to read maintenance instructions, equipment manuals, and safety procedures.
• Strong troubleshooting, attention to detail, communication, and resident service skills.
• High school diploma or GED required.
• Valid driver’s license and reliable transportation required.

Physical Requirements

The physical demands described here are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The employee must regularly lift, carry, push, or pull 20 to 50 pounds and occasionally up to 100 pounds. The role frequently requires standing, walking, climbing, balancing, stooping, kneeling, crouching, crawling, and using hands to handle tools and equipment. Work may involve dust, fumes, humidity, temperature extremes, wet conditions, and hazardous substances. The employee must be able to hear alarms, communicate with residents, and respond to emergencies.

Disclaimer

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.