Job Description

The Maintenance Technician is responsible for the repair, upkeep, and smooth operation of all hotel facilities, ensuring a safe, comfortable, and high-quality experience for our guests. This role supports daily hotel operations by performing routine preventive maintenance, troubleshooting equipment, and responding quickly to guest and team requests.

Key Responsibilities

Preventive & General Maintenance

• Perform routine PM tasks in guestrooms, public areas, and back-of-house spaces.
• Inspect and service HVAC, electrical, plumbing, kitchen equipment, laundry machines, and lighting systems.
• Complete guestroom PMs per Hilton brand standards, including minor repairs to furniture, walls, and fixtures.
• Maintain accurate maintenance logs and daily work order documentation.

Guest Service & Repairs

• Respond promptly to guest requests and maintenance calls with professionalism and courtesy.
• Troubleshoot and repair basic issues such as clogs, leaks, minor electrical problems, painting, and carpentry.
• Communicate room status and urgent repair needs to Front Desk, Housekeeping, and Management.

Safety & Compliance

• Conduct routine property walkthroughs to identify safety hazards and ensure compliance with fire, health, and building codes.
• Follow lockout/tagout procedures, PPE requirements, and proper handling of tools and chemicals.
• Support emergency responses during power outages, alarms, and water or equipment failures.

Property & Grounds Care

• Maintain pool/spa areas, exterior walkways, landscaping, lighting, and parking lot.
• Perform touch-up painting, drywall repair, and general property improvements.
• Assist with special projects, small renovations, and event setup as assigned.

Team Collaboration

• Work closely with the Maintenance Manager to complete daily work orders and priority tasks.
• Support housekeeping in ensuring rooms are guest-ready.
• Share basic maintenance knowledge with team members when needed.

Qualifications

• Basic knowledge of plumbing, electrical, HVAC, carpentry, and general repairs.
• Ability to safely use common hand and power tools.
• Strong problem-solving skills and attention to detail.
• Good communication and customer service skills.
• Able to work independently and manage daily tasks.
• Willing to work flexible schedules, including weekends and holidays.

Physical Requirements

• Able to lift and carry up to 50 lbs routinely.
• Comfortable using ladders and working in tight or elevated spaces.
• Able to stand, walk, and perform physical tasks for extended periods.
• Benefits
• Competitive Hourly Pay
• Health, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• Worldwide Team Member Rate Hotel Discount
• Opportunities for professional development growth