Job Description

As a Maintenance Technician at Pet Food Express, you will play a crucial role in maintaining and enhancing the appearance, functionality, and safety of our retail stores. Reporting to the Facilities Manager, Maintenance Technicians are responsible for all aspects of maintenance, installation, inspection and/or repair of our Pet Food Express retail store locations and Corporate Offices/Warehouse in the Bay Area and SoCal and other duties assigned within the Maintenance team. This individual will interact with team members, store employees, various stakeholders and vendors. This position requires strong organization and collaboration skills, a high degree of ownership and responsibility for managing labor and materials to assure tasks and projects are conducted and completed timely and correctly.

We are currently seeking a dedicated Maintenance Technician to service our retail locations in the South Bay area – San Mateo, Santa Clara, San Francisco, and Alameda counties, including our Carmel location – with the flexibility to perform occasional work in the Greater Bay Area as needed. This position requires regular travel between work sites, company van and equipment are provided.

Responsibilities:

• Complete routine maintenance and a wide variety of inspections, repairs, and duties at PFE locations, while providing solutions to problems in the most efficient manner.
• Ensure all assigned work orders are managed to completion.
• Respond to maintenance calls such as repairs needed for PFE Pet Wash equipment (training provided) and urgent calls such as providing dry ice when store freezer fails.
• Support the Facilities department with construction and special projects.
• Support the IT Department and other cross-functional departments with installations on an as-needed basis.
• Document and maintain accurate records of maintenance activities, purchases, repairs, and service history in work orders.
• Report to the Maintenance Manager regarding replenishment needs of maintenance supplies and special tools.
• Ensure vendor completion of projects meet PFE standards, provide vendors access to store during closed hours.
• Rotate being on call availability for emergency maintenance repairs such as store window break-ins.
• Ensure compliance with all safety, maintenance regulations, and departmental standards.
• Travel between Pet Food Express locations, typically within a 25-50 mile radius, to perform maintenance tasks as needed.
• Communicate effectively with store personnel, management, and external contractors/vendors to coordinate maintenance activities and resolve issues.
• Performs other installations and duties as assigned.

Qualifications:

• 3+ years of experience in building maintenance role, preferably within a retail or commercial environment.
• Excellent plumbing, electrical and handyman skills with the ability to diagnose, repair and resolve issues efficiently and effectively.
• Good understanding of tools and equipment used for maintenance tasks.
• Excellent problem-solving skills with a proactive approach to identifying and addressing maintenance needs.
• Ability to work nights and weekends “on-call” on a rotating basis.
• Excellent verbal communication, customer service and interpersonal skills with the ability to share/receive information and knowledge to understand, assess and solve facility problems.
• Ability to work independently with solid time management skills.
• Tech-savvy with a strong ability to use computers, smartphones, and mobile devices to communicate, manage work, and do research.
• Excellent problem-solving and organizational skills.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.
• Experience using work order management systems is a plus.
• Valid driver's license, clean driving record and ability/willingness to travel between work site locations.
• Ability to lift and carry heavy objects up to 75lbs, stand and walk frequently, climb and descend ladders and stepstools, and perform physically demanding tasks throughout duration of shifts.
• High school diploma or equivalent; College or trade school desirable; relevant certifications or vocational training is a plus.

PFE Perks:

• Grow with us: Many potential career paths and options for advancement within the company.
• Generous in-store employee discount that extends to your family.
• Be Healthy: Health with FSA options, dental, and vision insurance – even pet insurance!
• Plan for the future: 401k with employer match.
• Get Rewarded: Employee referral bonuses.
• Rest and Relax: Competitive Paid Time Off.

The salary for this position is expected to be $40.00/hr - $42.00/hr. Pet Food Express determines starting salary based on many factors, including but not limited to, local market rate, the qualified pool of candidates, internal compensation practices, a candidate’s actual skills and experience.

About the Company

Pet Food Express is a leading California-based pet specialty retailer with a passion for improving the lives of pets and their owners. Our philosophy revolves around the belief that pets are part of the family, deserving of the best care possible. Since our inception, Pet Food Express has been committed to making a positive impact on the communities we serve by promoting responsible pet ownership, supporting various animal welfare initiatives, and ensuring pets are happy, healthy and homed. With over 60 locations across the state, Pet Food Express has become a trusted destination for pet parents seeking high-quality products and personalized advice from knowledgeable and dedicated staff.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities.

Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law. This applies to all Pet Food Express activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. Pet Food Express also provides reasonable accommodation of religion and disability in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pet Food Express is a place where everyone can learn and grow. However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.

For applicants in our San Francisco, or Los Angeles locations: Pursuant to the San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.