Job Description

Maintenance Technician

Reports To: Director of Operations or Owner's Appointee

We are seeking a motivated, dependable Maintenance Technician to support a group of Dairy Queen® franchise locations throughout Southeast Ohio and West Virginia. This position is ideal for someone who is self-motivated, organized, mechanically inclined, and eager to learn.

The Maintenance Technician is responsible for maintaining restaurant facilities and equipment to ensure our stores provide a clean, safe, and welcoming environment for our guests ("Fans") and our crews. This role requires the ability to prioritize work, manage a flexible schedule, and respond to emergency maintenance situations when necessary.

The schedule is primarily daytime Monday through Friday; however, evenings, weekends, and after-hours work may occasionally be required for emergencies or when maintenance must be completed outside of business hours. The position may also include maintenance tasks at other company-owned properties unrelated to Dairy Queen operations.

A company work van, tools, and necessary equipment are provided.

Core Purpose

• Create positive memories for every Fan we serve.
• Support Store Leaders by maintaining safe, clean, and efficient facilities.
• Ensure our restaurants consistently meet company and franchise standards.
• Help create a positive environment where our teams can succeed.

Essential Responsibilities

Facility & Equipment Maintenance

• Perform repairs and preventative maintenance on restaurant equipment and facilities.
• Complete monthly, bi-monthly, quarterly, and semi-annual preventative maintenance assignments.
• Conduct regular interior and exterior inspections to identify maintenance needs.
• Repair or coordinate repairs involving:
• Building systems
• Plumbing
• Electrical (within ability and training)
• HVAC filter replacement and basic maintenance
• Landscaping and exterior appearance
• General carpentry
• Painting
• Parking lots and sidewalks
• Anticipate equipment failures and perform preventative maintenance whenever possible.
• Respond promptly to emergency maintenance calls.
• Maintain organized records of completed work and submit required reports on time.

Operational Support

• Work closely with Store Leaders to minimize downtime.
• Complete repairs efficiently while minimizing disruption to restaurant operations.
• Recommend improvements that increase equipment reliability and operational efficiency.
• Maintain company tools, vehicles, and equipment in good working order.

Team Support & Leadership

Although this is not a management position, the Maintenance Technician is expected to demonstrate leadership through professionalism and example.

Responsibilities include:

• Treat every employee with respect.
• Be approachable and willing to help.
• Teach crew members proper equipment care when appropriate.
• Encourage safe operation of equipment.
• Communicate maintenance concerns clearly with Store Leaders.
• Refer employee performance concerns to the Store Leader rather than addressing disciplinary matters directly.

Our Open Eye, Ear & Heart Philosophy

Open Eyes

• Notice employees doing things well.
• Look for opportunities to recognize and encourage great work.

Open Ears

• Listen carefully to employees' concerns and observations.
• Use feedback to identify maintenance opportunities.

Open Heart

• Treat others with trust, respect, and compassion.
• Build positive relationships throughout the organization.

Health & Safety

• Maintain facilities in compliance with federal, state, local, and company safety standards.
• Follow all food safety and sanitation requirements.
• Operate company vehicles and power tools safely.
• Report unsafe conditions immediately.

Customer (Fan) Experience

Every repair contributes to the experience of our Fans.

Maintain equipment and facilities so our crews can consistently deliver:

• Great service
• High-quality products
• Clean restaurants
• Safe working conditions

Qualifications

The successful candidate will demonstrate:

Mechanical Skills

• General knowledge of plumbing, electrical, carpentry, refrigeration, restaurant equipment, or related trades.
• Ability to troubleshoot mechanical problems.
• Willingness to learn Dairy Queen equipment and systems.

Organization

• Ability to prioritize multiple repair projects.
• Strong time management.
• Self-motivated with minimal supervision.
• Ability to maintain accurate maintenance documentation.

Communication

• Professional communication with Store Leaders and crews.
• Positive attitude.
• Ability to explain repairs and equipment operation.

Leadership

• Leads by example.
• Dependable.
• Honest and trustworthy.
• Maintains professionalism under pressure.

Technology

• Comfortable using smartphones, tablets, email, and maintenance reporting systems.

Performance Expectations

Equipment Repairs

• Emergency repairs: within 24 hours
• Non-emergency repairs: within 7 calendar days

Facility Repairs

• Emergency repairs: within 24 hours
• Non-emergency repairs: within 7 calendar days

Reporting

• Daily maintenance reports submitted within 2 business days after each pay period.
• Preventative maintenance reports submitted within 5 calendar days after the end of each reporting period.

Spending Authority

Authorized to purchase parts and materials up to $500

Purchases exceeding this amount require approval from the Director of Operations or Owner's Appointee.

Physical Requirements

Must be able to:

• Lift and move up to 150 pounds
• Stand, bend, kneel, climb, and work on ladders
• Work indoors and outdoors in varying weather conditions
• Work in hot, cold, and confined spaces
• Safely operate company vehicles
• Safely operate power tools and maintenance equipment
• Work around food allergens, including tree nuts and peanuts
• Respond to emergency maintenance situations when necessary

Requirements

• Valid driver's license with a clean driving record.
• Ability to pass a pre-employment drug screening.
• Ability to travel regularly between multiple restaurant locations throughout Southeast Ohio and West Virginia.
• Ability to work occasional evenings, weekends, and holidays when business needs require.

Equipment Provided

• Company work van
• Company tools
• Maintenance equipment
• Required supplies

This position is essential to keeping our restaurants operating at the highest level. Success in this role requires initiative, integrity, professionalism, attention to detail, and a commitment to supporting our teams and creating an outstanding experience for every Dairy Queen Fan.