Job Description

Seeking a full-time Maintenance Technician for an apartment community in Knoxville, TN. This is an exciting opportunity with a company that values our team mates and company culture. Rental housing discount available if living on site.

About Horizon

Horizon is a fast-growing property management company that owns and operates over 50 apartment communities nationwide. Horizon is based in Seattle and is ranked as one of the top 15 student housing operators. Their vibrant culture, passion for people over process, and innovative growth mentality make Horizon a top-tier company to work for. Horizon invests in their teammates through continued training and education to prepare their people for growth when the next opportunity arises. Horizon places a priority on their teammates' health and well-being which are reflected in their work/life balance, a rich benefits package, and wellness programs. Check out our careers page to learn more: https://www.horizonra.com/great-place-to-work/

Horizon's mission is to provide every client with unmatched service, respect, and integrity delivered with a sense of warmth, teamwork and company spirit.

The Maintenance Technician reports to the Maintenance Supervisor and is responsible for assisting in all the property's maintenance needs, physical appearance, and service requests. The Maintenance Technician's primary responsibilities include assisting the Maintenance Supervisor with managing service requests, preventative maintenance, capital projects, turnover/make ready processes, and maintaining excellent resident relations through superior customer service. On call & some weekend availability required.

Essential Duties & Responsibilities

• Maintains positive resident relations through superior service.
• Inspects the grounds, buildings and other community features various times throughout the day to identify, minimize and correct hazardous property conditions, liability concerns, and maintains exceptional property appearance in line with HRA standards.
• Fulfills resident service requests in accordance with HRA policy while maintaining superior customer service.
• Monitors service request turnaround time and responsiveness to ensure HRA standards are being met.
• Performs unit inspections to determine move-in readiness after move-outs, and performs make ready processes prior to new resident move-in both throughout the year and during turn season.
• Performs other turn related duties as assigned.
• Lifts and works with heavy equipment as needed.
• Promptly reports any safety or maintenance concerns to the Maintenance Supervisor.
• Participates in the daily operations of the property.
• Performs general maintenance and repairs for assigned equipment and facilities; including, but not limited to: plumbing, electrical, basic carpentry, heating & cooling and other building systems.
• Assists the Maintenance Supervisor with in-house projects and/or capital projects as assigned.
• Maintains preventative maintenance program that extends the life of the community while minimizing future repairs.
• Performs Maintenance callbacks of assigned service requests.
• Maintains well-organized and properly stocked maintenance shop while adhering to safety standards, OSHA guidelines, and while staying in line with the allotted budget.
• Ensures consistency in dealing with residents on all matters. Complies with all federal, state, and local laws relating to Fair Housing.
• Performs after hour and/or weekend "on call" duties as assigned.

Compensation

We offer an excellent compensation packet including a very competitive salary (DOE), bonus potential, health, dental, and vision insurance, life insurance, disability insurance, 401k, paid time off, paid holidays, flexible spending account, HSA, etc.

Hourly Wage: $20-23 DOE, plus renewal commissions. Rental housing discount of 20% offered if living on site (pending 90 days).

Equal Opportunity Employer (EOE)

Requirements

Education & Experience

High school diploma or general education degree (GED); and one-year related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses

• HVAC I and II Certification preferred.
• CPO Certification preferred.
• Valid driver's license, good driving record, and proof of insurance.

Knowledge, Skills, and Other Abilities

• Ability to follow instructions from supervisors or senior maintenance team members.
• Ability to use hand tools and power tools.
• Good time management skills with the ability to prioritize tasks.
• Professional, responsive, and reliable.
• Has good interpersonal skills and a great attitude. Effective communicator.
• Basic understanding of mechanical systems, electrical systems, plumbing and pool upkeep.
• Thorough knowledge of company policies, safety standards, Fair Housing laws, and OSHA guidelines.