External Applicants:
Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.
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Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.
Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.
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A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.
The Maintenance Operations Team Manager is responsible for the leadership, coordination, and daily management of campus maintenance operations for an assigned team of maintenance professionals. This position oversees skilled trades, preventive maintenance, work order management, and operational support services that ensure campus facilities are safe, functional, attractive, and aligned with the institution’s mission and student experience goals.
The Manager provides hands-on operational leadership while fostering a customer-service-oriented culture that supports students, faculty, staff, and campus visitors. The role requires strong technical knowledge, team leadership, budget oversight, and the ability to balance long-term planning with responsive day-to-day operations in a dynamic campus setting.
*This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.
Essential Functions:
Operations & Maintenance Management
Direct and manage the daily operations of campus maintenance activities, including: HVAC, Electrical, Plumbing, Carpentry, Painting, and General maintenance
Oversee preventive and predictive maintenance programs for the assigned academic, residential, athletic, administrative, and/or auxiliary facilities groups.
Manage team work orders to ensure timely completion, customer satisfaction, and operational efficiency.
Prioritize maintenance requests based on safety, operational impact, and institutional priorities.
Coordinate after-hours and emergency response activities for campus facilities issues.
Staff Leadership & Supervision
Supervise, schedule, train, and evaluate maintenance personnel and trade staff.
Promote a culture of accountability, teamwork, safety, professionalism, and customer service.
Responsible for the recruitment, onboarding, and workforce development initiatives for the assigned team.
Conduct regular team meetings and safety briefings.
Support cross-training initiatives to improve operational flexibility and staff growth.
Customer Service & Campus Support
Collaborate with campus departments to support institutional operations and special events.
Maintain strong communication with campus stakeholders regarding maintenance schedules, outages, and project updates.
Respond in a timely manner, professionally and effectively to campus concerns and service requests.
Budget & Resource Management
Assist in the preparation and management of maintenance operating budgets.
Monitor expenditures related to labor, materials, tools, equipment, and contracted services.
Identify opportunities for cost savings, operational efficiencies, and sustainability improvements and make recommendations to the Director.
Manage inventory and procurement of maintenance supplies and equipment.
Compliance & Safety
Ensure compliance with applicable OSHA regulations, building codes, environmental standards, and institutional policies.
Maintain documentation and records related to inspections, maintenance activities, and regulatory compliance.
Support campus emergency preparedness and business continuity efforts.
Promote safe work practices and ensure staff use proper equipment and PPE.
Strategic & Facilities Planning Support
Assist with long-range facilities renewal and deferred maintenance planning.
Provide operational input for capital projects, renovations, and infrastructure improvements.
Support sustainability and energy management initiatives.
Participate in facilities assessments and operational planning efforts.
Other Functions:
This position may be designated as essential personnel to support business continuity during campus emergencies, disasters, or other special needs as directed by management. Essential personnel are subject to recall inside/outside their normal schedule. Additional details can be found in the Wake Forest University Policy on Weather and Other Unusual Conditions.
Reports all matters of safety to the Director of Environmental, Health, and Safety if necessary.
Follows all University and departmental policies and procedures.
Required Education, Knowledge, Skills, and Abilities:
Bachelor’s degree in Facilities Management, Construction Management, Engineering Technology, Business Administration, or related field; or equivalent combination of education and experience.
Minimum of 5–7 years of progressively responsible facilities maintenance experience.
Minimum of 3 years of supervisory or management experience leading skilled trades or maintenance teams.
Demonstrated knowledge of building systems, preventive maintenance practices, and facilities operations.
Experience using computerized maintenance management systems (CMMS).
Knowledge of maintenance operations and building systems management.
Ability to lead and motivate diverse teams in a service-oriented environment.
Strong customer service and interpersonal skills.
Ability to analyze operational data and develop process improvements.
Ability to interpret blueprints, technical manuals, and construction documents.
Ability to respond effectively during emergencies and operational disruptions.
Proficiency with Microsoft Office and CMMS platforms.
Strong organizational, communication, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced campus environment.
Valid driver’s license with acceptable driving record.
Preferred Education, Knowledge, Skills, and Abilities:
Experience in higher education, hospitality, healthcare, or institutional facilities environments.
Experience supporting residential facilities operations.
Trade certification or licensure in HVAC, electrical, plumbing, or a related field.
Knowledge of sustainability practices and energy management systems.
Experience managing contracted vendors and service agreements.
Accountabilities:
Responsible to the leadership of a team of trades professionals. Supervises maintenance staff, including regularly reviewing performance, recommending salary actions, promotions, or disciplinary actions.
Physical Requirements:
Work is performed in both office and campus field environments.
Position requires occasional evening, weekend, and emergency response availability.
Ability to walk extensively across campus and access mechanical spaces, rooftops, tunnels, and construction areas.
Ability to lift up to 50 pounds occasionally, 20 pounds occasionally, and 10 pounds frequently.
Ability to climb, stoop, kneel, stand, walk, lift, grasp, talk, and hear.
Close visual acuity is required for the operation of machinery, using measurement devices, and/or inspections of small parts or devices.
Exposure to varying weather conditions, mechanical equipment, and maintenance environments.
Subject to both inside and outside environmental conditions. Subject to hazards.
Note:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
Additional Job Description
Time Type Requirement
Full time
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Equal Opportunity Statement
The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.
Accommodations for Applicants
If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.
