Do you enjoy keeping operations organized and ensuring the details are handled accurately?

Join the Lubbock Traffic Operations Office to support a team that manages over 12,000 miles of transportation network in the Lubbock District? Here, you’ll work in a collaborative environment with great people and meaningful opportunities to make an impact.

As a Maintenance Support Tech, you'll play a vital role in supporting maintenance programs through records management, contract administration, financial tracking, and administrative coordination.

Your duties may include maintaining and auditing records, processing and tracking contracts, coordinating purchasing and invoice activities, monitoring project and contract documentation, preparing reports, managing databases, and providing administrative support to the Lubbock Traffic Operations Office. If you're detail-oriented, organized, and committed to delivering quality work, we'd love to have you on our team. Come join us and help keep West Texas moving safely and efficiently!

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans

• Alternative and/or Flexible Work Schedules

• Paid Leave and Holidays

• Health Premiums paid at 100% for Full-Time Employees

• On-the-Job Training

• Tuition Assistance Program

• Holistic Wellness Program with Leave Incentives

• Career Development and Advancement Opportunities

• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

For a complete list of our total compensation package please visit our website at: Total Compensation Package

To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

Performs administrative support-related work in a maintenance office or district headquarters. Work requires contact with high-level managers, executives, governmental officials and private entities. Employees at this level establish their own work plan and priorities to meet set objectives. Issues are rarely referred to the supervisor but are handled at the occurrence.

Essential Duties:
Maintenance Support Tech II:

• Assists with data entry for construction record-keeping
• Composes and prepares correspondence and applicable recurring or special one-time reports and/or confidential and
  sensitive communications.
• Coordinates and tracks the progress of projects and/or specialized programs and informs supervisor or other Department
  officials of status.
• Monitors equipment mileage and service records.
• Answers the telephone, evaluates requests, answers questions, routes messages, and/or serves as receptionist or front
  desk assistant
• Assists district personnel with annual inventory of supplies, stockpiles and minor equipment.
• Assists in preparing monthly and final maintenance contract estimates.
• Edits correspondence, reports, forms, and documents for proper format, spelling, grammar, punctuation, typographical
  errors, syntax, style, sentence structure, content, and clarity.
• Maintains equipment service records.
• Maintains and updates office files/records/logs and a wide variety of automated systems in support of personnel, finance,
  budgeting, maintenance, inventory, contracts, purchasing, travel information, and/or permitting activities
• Monitors and assists with data entry for maintenance contract record keeping.
• Monitors the use of equipment and transfers.
• Prepares and distributes correspondence.
• Processes change orders, supplemental agreements, and extra work orders.
• Receives, sorts, opens, evaluates content and distributes mail.
• Reviews and processes records of completed maintenance projects.
• Reviews, prepares and/or negotiates applicable program purchases for services, office materials, supplies, tools and/or
  equipment and monitors contracts.
• Maintains calendars for department personnel to include scheduling meetings, coordinating and making appointments, and
  travel arrangements.
• Processes receipts and invoices for payment
• Performs other job responsibilities as assigned

Maintenance Support Tech III:

• Creates and maintains related activity logs, files and reports on services.
• Evaluates and researches information to solve customer service problems.
• Logs, files, and cross-references correspondence; and verifies documents/records
• Provides information and assistance pertaining to procedures, laws, rules and/or regulations; refers customers to
  appropriate source for problems or questions; processes special applications and reports.
• Prepares monthly and final maintenance contract estimates.
• Answers the telephone, evaluates requests, answers questions, routes messages, and/or serves as receptionist or front
  desk assistant.
• Assists with data entry for construction record-keeping.
• Composes and prepares correspondence and applicable recurring or special one-time reports and/or confidential and
  sensitive communications.

• Coordinates and tracks the progress of projects and/or specialized programs and informs supervisor or other Department
  officials of status.

Maintenance Support Tech IV:

• Composes and prepares correspondence and applicable recurring or special one-time reports and/or confidential and
  sensitive communications
• Provides information and assistance pertaining to procedures, laws, rules and/or regulations; refers customers to
  appropriate source for problems or questions; processes special applications and reports
• Answers the telephone, evaluates requests, answers questions, routes messages, and/or serves as receptionist or front
  desk assistant.
• Provides technical assistance to others in using personal computer and/or software applications.
• Assists with data entry for construction record-keeping.
• Coordinates and tracks the progress of projects and/or specialized programs and informs supervisor or other Department
  officials of status.
• Creates and maintains related activity logs, files and reports on services.
• Edits correspondence, reports, forms, and documents for proper format, spelling, grammar, punctuation, typographical
  errors, syntax, style, sentence structure, content, and clarity.
• Evaluates and researches information to solve customer service problems.
• Inputs and maintains daily production reports and compiles monthly reports for manager.
• Logs, files, and cross-references correspondence; and verifies documents/records.
• Monitors and assists with data entry for maintenance contract record keeping.
• Monitors and maintains suspense logs, records and various files.
• Monitors equipment mileage and service records.
• Monitors the use of equipment and transfers.
• Prepares statistical reports and verifies for accuracy and completeness.
• Processes change orders, supplemental agreements, and extra work orders.
• Provides assistance to the public.
• Receives, sorts, opens, evaluates content and distributes mail.
• Researches and compiles information for reports or inquiries and assists in organizing, coordinating and preparing
  written or statistical reports.
• Reviews and processes records of completed maintenance projects.
• Reviews, prepares and/or negotiates applicable program purchases for services, office materials, supplies, tools or
  equipment and monitors service agreements.
• Maintains calendars for department personnel to include scheduling meetings, coordinating and making appointments, and
  travel arrangements.
• Processes receipts and invoices for payment.
• Evaluates and/or processes change orders, supplemental agreements and extra work orders.
• Coordinates with district personnel with annual inventory of supplies, stockpiles and minor equipment.
• Prepares monthly and final maintenance contract estimates.
• Performs other job responsibilities as assigned.

Minimum Qualifications:

Education:

High School Grad or Equivalent in general education.

Experience:

Maintenance Support Tech II:

1 year of experience in administrative or clerical support, customer service, or related experience (Experience can be satisfied by full time or prorated part time equivalent). College education and/or relevant technical training may be substituted for experience on a year per year basis. Substitutions for Minimum Qualifications

Maintenance Support Tech III:

3 years of experience in administrative or clerical support, customer service, or related experience. (Experience can be satisfied by full time or prorated part time equivalent). College education and/or relevant technical training may be substituted for experience on a year per year basis. Substitutions for Minimum Qualifications

Maintenance Support Tech IV:

4 years of experience in administrative or clerical support, customer service, or related experience. (Experience can be satisfied by full time or prorated part time equivalent). College education and/or relevant technical training may be substituted for experience on a year per year basis. Substitutions for Minimum Qualifications

Licenses and Certifications:

Valid driver’s license. This position requires driving a state vehicle.

Competencies:

MST II:

Considerable knowledge of

• Office management practices and procedures
• Automated record-keeping methods
• Applicable computer systems and applications
• Purchasing methods and procedures
• Applicable laws, rules, and regulations

Proficient skill in

• Researching, analyzing, and interpreting policies and state and federal laws and regulations specific to functional area
• Maintaining effective working relationships with others
• Dealing courteously and effectively with the public
• Preparing correspondence/documents using correct spelling, grammar and punctuation; proofreading and reviewing documents for clarity and consistency
• Composing correspondence and technical documents
• Prioritizing and organizing work assignments
• Using computers, applicable programs, applications, and systems
• Maintaining a safe and effective working relationship with others

Ability to

• Follow verbal and written instructions

Other Attributes

• Maintains composure when handling problems, stressful situations, continuous change, or unexpected developments
• Shows initiative and action beyond what is required to improve products or services; is self-starting and completes
  assignments independently without constant supervision
• Protects sensitive and confidential information

MST III (in addition to the above):

Extensive knowledge of

• Office management practices and procedures
• Automated record-keeping methods
• Applicable computer systems and applications
• Contract record-keeping

• Applicable laws, rules, and regulations

Expert skill in

• Researching, analyzing, and interpreting policies and state and federal laws and regulations specific to functional
  area
• Maintaining effective working relationships with others
• Dealing courteously and effectively with the public
• Preparing correspondence/documents using correct spelling, grammar and punctuation; proofreading and reviewing
  documents for clarity and consistency
• Composing correspondence and technical documents
• Using computers, applicable programs, applications, and systems
• Maintaining a safe and effective working relationship with others

Ability to

• Follow verbal and written instructions

Other Attributes

• Maintains composure when handling problems, stressful situations, continuous change, or unexpected developments
• Shows initiative and action beyond what is required to improve products or services; is self-starting and completes
  assignments independently without constant supervision
• Protects sensitive and confidential information

MST IV (in addition to the above):

Extensive knowledge of

• Office management practices and procedures
• Automated record-keeping methods

• Applicable computer systems and applications

• Inventory/stock control procedures
• Applicable industry safety standards, guidelines, and specification codes
• Contract record-keeping
• Purchasing methods and procedures
• Applicable laws, rules, and regulations

Extensive knowledge of

• Providing prompt and courteous customer service; advising customers when delays are necessary and following up on
  identified problems until resolved
• Researching, analyzing, and interpreting policies and state and federal laws and regulations specific to functional
  area
• Maintaining effective working relationships with others
• Dealing courteously and effectively with the public
• Analyzing, organizing, and communicating business and technical data
• Administrative support practices and procedures to include writing, editing and report writing techniques, recording
  meeting notes, record keeping and records management
• Preparing correspondence/documents using correct spelling, grammar and punctuation; proofreading and reviewing
  documents for clarity and consistency
• Composing correspondence and technical documents
• Preparing and maintaining confidential and sensitive records, files, and reports
• Preparing technical/statistical reports
• Interpreting applicable information
• Using computers, applicable programs, applications, and systems
• Maintaining a safe and effective working relationship with others

Other Attributes

• Maintains composure when handling problems, stressful situations, continuous change, or unexpected developments
• Shows initiative and action beyond what is required to improve products or services; is self-starting and completes
  assignments independently without constant supervision
• Protects sensitive and confidential information

Physical Requirements and Working Conditions:

MST II-IV:

• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools
• Sitting-prolonged periods of time
• Repetitive Motion-substantial movements of the wrists, hands, and/or fingers
• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

Conditions of Employment:

Please read the Standard Conditions of Employment (TxDOT) for all positions.

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category.

Click on the appropriate occupational category to view the MOS codes.

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Additional Applicant Information for applicants