Job Description

At CoralTree, we serve from the heart – always and in all ways. We aim to make a meaningful difference in every interaction, believing that genuine connection is what people value most. Our commitment is to infuse humanity into everything we do, driving creativity and innovation that creates real value. Our team members are the soul of our company, embodying our core values.

Performance | Integrity | Relationships | Empowerment | Innovation | Balanced Life

The Maintenance Lead is essential for ensuring the safety, cleanliness, and functionality of our resort property with the added responsibilities of leading the department when a Supervisor, Manager or Director is not available. This role includes responding to work order requests, performing general maintenance tasks, and assisting with property upkeep, all while maintaining a positive guest experience. In addition, they are responsible for ensuring the other technicians are completing these duties with follow-up and leading by example.

Responsibilities

Essential Duties & Responsibilities:

• Work Order Management: Respond to and document associate and guest work order requests promptly.
• General Maintenance: Conduct maintenance in guest units, common areas, and equipment, ensuring high standards of cleanliness and safety.
• Team Collaboration: Work closely with maintenance associates to support property upkeep and resolve issues efficiently.
• Property Walkthroughs: Perform regular safety and maintenance inspections, addressing repairs as needed.
• Checklists and Logs: Complete maintenance checklists and maintain logs for pools, spas, ice, and snow removal.
• Equipment Maintenance: Conduct routine inspections and repairs on building systems (HVAC, electrical, plumbing).
• Safety Compliance: Adhere to safety protocols, utilizing appropriate personal protective equipment (PPE).
• Task Documentation: Maintain clear records of tasks on daily timesheets and work orders.
• Communication: Update management promptly regarding incomplete tasks or unsafe conditions.
• On-Call Duty: Be available for on-call duties at least one week per month, if offered employee housing.
• Smile and greet every guest especially when they’re in proximity.
• Provide quick and efficient service.
• Remember guest names and use them often in interactions.
• Offer assistance and provide options to guests.
• Emphasize creating a positive guest experience and building lasting connections

Qualifications

Knowledge & Skills:

• Communication: Proficient in English (written and spoken).
• Computer Literacy
• Building Systems: Basic knowledge of HVAC, electrical, plumbing, and mechanical operations.
• Tool Usage: Understanding of hand and power tools; basic mechanical skills in plumbing, electrical, and repairs.
• Customer Service: Professional approach to maintenance requests from guests and owners.
• Leadership skills

Abilities:

• Flexible Schedule: Available to work holidays, nights, weekends, and overtime as needed.
• Task Management: Ability to follow verbal and written instructions, prioritize tasks, and manage workflow.
• Teamwork: Collaborate effectively with co-workers and perform tasks with minimal supervision.
• Reading and Writing: Able to read safety rules, operating instructions, and write routine reports.
• Physical Tasks: Perform basic carpentry, painting, and plumbing tasks.

Education & Experience:

• Education: High school diploma, GED, or vocational training.
• Experience: Relevant experience in maintenance or related fields is preferred.

Working Environment & Physical Demands:

• Ability to stand and walk for extended periods.
• Capable of lifting to 70 lbs. without assistance.
• Must be able to bend, squat, crawl, kneel, push, pull, and reach consistently.
• Work safely on ladders and roofs at heights up to 30 feet.
• Work in confined spaces and endure temperature fluctuations indoors and outdoors.

Wage Information:The hourly range for this position is $26.00-$28.00. Actual pay will be commensurate with experience.

Benefits:

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Health insurance – four plans available including two Health Savings Account eligible plans.
• Dental, vision, life and disability insurance.
• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future; our plan has a company match and no vesting schedule.
• Colorado Family and Medical Leave Insurance Program (FAMLI).

This job posting will close on April 30, 2026 or until the position has been filled.