Job Description

Position Purpose

The Maintenance Supervisor leads day-to-day maintenance and the physical operation of assigned communities. This is a working supervisor role that combines hands on troubleshooting and repairs with direction, training, and scheduling of onsite maintenance staff. The supervisor keeps building systems operating, apartment homes ready for occupancy and the property safe and well maintained.

The position reports to the Property Manager and works closely with the Regional Maintenance Supervisor on daily priorities, resident service, unit turns, vendors, expenses, and property concerns.

The MS is proactive, customer service focused, results driven, communicates emerging risks promptly, and follows company maintenance and safety standards.

Essential Responsibilities

Daily Operations and Team Leadership

• Direct daily maintenance work in coordination with the Property Manager and priorities set by both the Property Manager and Regional Maintenance Supervisor.
• Supervise, schedule, train, and provide performance feedback to Maintenance Technicians, Groundskeepers and other assigned maintenance staff, if applicable.
• Assign, monitor and complete work orders, inspections, repairs, and property upkeep; assist the team with work when needed.
• Coordinate vendor schedules and verify that work is completed safely, on time, and to company standards.
• Communicate staffing, service, and property concerns to the Property Manager and Regional Maintenance Supervisor, as they arise.
• Keep all after hours emergency maintenance schedules current in the software, remain reachable while on call, and respond to calls within company required timeframes.

Service Requests and Unit Readiness

• Troubleshoot and repair HVAC, plumbing, electrical, appliances, locks, and other building components within qualifications and company procedures.
• Monitor open work orders, prioritize urgent and resident impacting requests, document completion, and follow up on unresolved issues.
• Lead the vacant unit turnover process, including all inspections, scope of work, scheduling, quality checks, and timely readiness for occupancy.
• Provide professional customer service to residents and communicate clearly about maintenance access, status updates, and follow up.

Preventive Maintenance and Property Condition

• Implement and document preventive maintenance for mechanical, electrical, HVAC, plumbing, fire, and life safety systems.
• Inspect building systems, common areas, grounds, equipment, and maintenance shops; correct issues within authority and escalate larger needs.
• Identify safety hazards, potential liability concerns, recurring failures, and capital needs; report them promptly with recommended action.
• Maintain tools, equipment, supplies, and repair inventory, including accurate records and responsible ordering.

Emergency and Storm Response

• Coordinate hurricane and severe weather readiness, including site plans, generator and life safety system checks, and fuel and supply staging.
• Coordinate post storm assessments, emergency vendors, and restoration priorities with Property Manager and Regional Service Manager.
• Serve as the onsite escalation contact for fire, water, and other property emergencies and remediations.
• Maintain emergency response plans and local vendor coverage at all times.

Safety Vendors and Expense Control

• Follow company safety policies, applicable OSHA requirements, and safe work practices; ensure team members have and use appropriate personal protective equipment.
• Monitor vendor performance and verify work and invoices against approved scopes, rates, and completed service.
• Manage maintenance purchases and expenses within approved budgets and purchasing authority; seek cost effective solutions without compromising safety or quality.
• Keep required maintenance logs, inspection records, work order documentation, and training records current in company systems.
• Perform other maintenance related duties assigned by management.

Required Skills and Experience

• Minimum 1 to 3 years of multifamily maintenance leadership experience or comparable building maintenance experience.
• Experience supervising, training, and scheduling maintenance staff.
• Working knowledge of HVAC and appliance repair, plumbing, electrical systems, painting, drywall, flooring, carpentry, locks, pools or spas, roofs, and life safety equipment.
• Strong troubleshooting, organization, communication, and resident service skills.
• Ability to read technical manuals, safety procedures, work scopes, and applicable requirements and to perform basic job related calculations.
• Proficiency in Microsoft Office; Yardi Voyager and Yardi Maintenance experience preferred.
• High school diploma or equivalent required.

Certifications and Licensing

• EPA certification for handling refrigerants is required; EPA Universal certification preferred.
• Valid Florida driver’s license, reliable transportation, and an insurable driving record required.

Physical Requirements

The physical demands described here are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The role requires lifting and carrying objects weighing 20 to 50 pounds and occasionally up to 100 pounds. The employee regularly stands, walks, sits, speaks, hears, climbs, balances, stoops, kneels, crouches, and crawls. Work may involve dust, fumes, wet conditions, temperature extremes, chemicals, and confined spaces such as attics and crawl spaces.

Disclaimer

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.