Job Description

KONE is a respected multinational company and a key player in the elevator and escalator industry. As our operations in Croatia continue to grow, we are looking for a Maintenance Supervisor to join our Zagreb team and lead a group of dedicated service technicians.

What You Will Do

• Lead and support your team of service technicians to ensure safe, reliable, and high-quality field operations
• Promote the use of digital tools (mobile apps, real-time performance dashboards, service tracking) across your team to improve productivity and visibility
• Serve as the first point of contact for technical and operational questions from both technicians and customers
• Ensure compliance with KONE processes, safety standards, and local legal requirements
• Build and maintain strong relationships with customers, ensuring satisfaction through proactive communication and high-quality service
• Monitor field operations performance (response times, service quality, customer feedback) and take actions for continuous improvement
• Take ownership of field operational costs and service revenue, including callouts and repair sales

What We’re Looking For

• Previous experience in team supervision, ideally in field service, technical maintenance, or a related industry
• Solid technical background, preferably in elevators, escalators, or other mechanical systems
• Strong digital mindset – openness to using mobile apps, digital work orders, and performance data tools
• Excellent communication skills in Croatian and English
• A customer-oriented approach with a proactive and problem-solving attitude
• Valid driving license (B category) and willingness to travel locally as needed

What We Offer

• A permanent, full-time position in a globally recognized and innovative company
• Company car, smartphone, and laptop provided for both work and personal use
• Opportunities for career development, local and international training, and access to KONE’s global expertise
• A friendly, professional, and supportive local team culture
• Competitive salary aligned with local market conditions

Ready to Take the Next Step?

If you’re excited about leading teams, improving field operations, and driving digital change, we’d love to hear from you.

Apply now through the application link or reach out directly to katalin.nagy@kone.com for more information.

Supervizor u održavanju dizala i pokretnih stepenica

KONE je ugledna multinacionalna kompanija i jedan od vodećih u industriji dizala i pokretnih stepenica. Kako naše poslovanje u Hrvatskoj nastavlja rasti, tražimo Supervizora u održavanju koji će se pridružiti našem timu u Zagrebu i voditi grupu predanih servisnih tehničara.

Vaše odgovornosti

• Vođenje i podrška timu servisnih tehničara u osiguravanju sigurnog, pouzdanog i kvalitetnog rada na terenu
• Promicanje korištenja digitalnih alata (mobilne aplikacije, nadzorne ploče s performansama u stvarnom vremenu, praćenje servisa) radi povećanja produktivnosti i transparentnosti
• Djelovanje kao prva kontaktna točka za tehnička i operativna pitanja tehničara i korisnika
• Osiguravanje usklađenosti s KONE-ovim procesima, sigurnosnim standardima i lokalnim zakonskim propisima
• Izgradnja i održavanje snažnih odnosa s korisnicima kroz proaktivnu komunikaciju i visokokvalitetnu uslugu
• Praćenje učinkovitosti rada na terenu (vrijeme reakcije, kvaliteta servisa, povratne informacije korisnika) i poduzimanje mjera za kontinuirano poboljšanje
• Preuzimanje odgovornosti za operativne troškove na terenu i prihod od servisnih usluga, uključujući intervencije i prodaju popravaka

Koga tražimo

• Iskustvo u vođenju timova, idealno u servisnim, tehničkim ili održavateljskim djelatnostima
• Snažno tehničko znanje, po mogućnosti iz područja dizala, pokretnih stepenica ili drugih mehaničkih sustava
• Izražen digitalni način razmišljanja – spremnost na korištenje mobilnih aplikacija, digitalnih radnih naloga i alata za praćenje učinkovitosti
• Izvrsne komunikacijske vještine na hrvatskom i engleskom jeziku
• Orijentacija na korisnika uz proaktivan i problemski pristup
• Vozačka dozvola B kategorije i spremnost na lokalna putovanja

Što nudimo

• Stalni radni odnos na puno radno vrijeme u globalno priznatoj i inovativnoj kompaniji
• Službeni automobil, pametni telefon i prijenosno računalo za poslovnu i privatnu upotrebu
• Mogućnosti profesionalnog razvoja, lokalnih i međunarodnih edukacija te pristup KONE-ovom globalnom znanju i iskustvu
• Ugodnu, profesionalnu i podržavajuću radnu atmosferu u lokalnom timu
• Konkurentnu plaću u skladu s lokalnim tržišnim uvjetima

Spremni za sljedeći korak?

• Ako vas motivira vođenje timova, unapređenje rada na terenu i poticanje digitalne transformacije – veselimo se vašoj prijavi.
  Prijavite se putem poveznice za prijavu ili se javite izravno na katalin.nagy@kone.com za više informacija.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html