The Service Manager is responsible of the oversight for a variety of maintenance tasks: performing make-readies, plumbing, pool maintenance, carpentry, painting, grounds maintenance, expediting service requests and all associated maintenance tasks required to ensure the health, safety and comfort for residents. The Service Manager is responsible for creating and maintaining excellent public relations for the corporation and for the community as well as leading the service team and planning out onsite projects, delegating tasks and managing all maintenance related issues.

Responsibilities:

• Maintains property including but not limited to offices, public areas, and equipment through development and implementation of preventive maintenance program; ensures all maintenance and repairs are completed in a timely, cost-effective manner and according to all specifications.
• Manages organization’s physical operations including but not limited to refrigeration, heating, ventilation and air conditioning, kitchen equipment, emergency generators, plumbing, water treatment, and electric systems.
• Interfaces with appropriate team/managers to receive information regarding maintenance needs; ensures timely response to requests.
• Interfaces with appropriate team/managers, vendors, and outside contractors to review and/or develop renovation and new construction plans; coordinates communication with and work of outside contractors.
• Monitors and maintains proper inventory levels; authorizes purchase orders for supplies and equipment.
• Ensures all fire and safety inspections are completed and any discrepancies corrected; ensures property is in compliance with all safety policies, procedures, and regulations.
• Supervises and assists team in maintenance and repair of equipment, buildings, and property as needed.
• Possesses and maintains thorough knowledge of city and state building codes, OSHA requirements, and ADA laws; implements OSHA and ADA guidelines and programs.
• Possesses and maintains thorough knowledge of ventilation/air conditioning, heating, refrigeration, electrical, plumbing, carpentry, painting, and other generally accepted maintenance skills.
• Implements and monitors department budget; manages expenses within approved budget constraints.
• Trains, supervises, motivates, and develops maintenance team; manages schedules and workflow.
• Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and safety regulations.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Expediting make-ready maintenance: Check appliance operations. Change light bulbs. Repair minor electric problems. Change a/c filters. Change locks. Repair window locks. Make minor plumbing repairs. Perform other maintenance tasks as required by the condition of the unit. Carpet repair.
• Plumbing: Repair dripping faucets. Clean stopped sinks, tubs, toilets, sewer lines. Maintain a/c, boilers, heating units.
• Pool Maintenance: Backwash filters. Vacuum pool. Skim pool. Maintain required chemical levels.
• Carpentry: Repair Balconies, Doors, frames, flooring. Repair fences. Repair dumpster bins, public service bins. Repair tile. Replace broken glass.
• Painting: Replace damaged drywall, tape and mud. Texture walls, ceilings. Paint.
• Grounds maintenance: Collect litter from grounds on an ongoing basis. Assist groundskeeper as required. Clear snow and ice from all public thoroughfares.
• Expedite service requests: Maintain excellent public relations for the corporation and for the complex.
• Associated tasks: Repair appliances. Re-key locks. Light electrical repairs. Maintain supplies inventory. Replace burned out lights in all public areas.
  
  - Machines, Tools, Equipment and Work Aids Used: Power saws, hand saws, power drills, hand drills, drywall taking, knives, paint rollers, pads and brushes. Key making machine. Voltage Meter. Hammer. Wrenches.

Requirements:

• This position requires some "on call" responsibilities as reasonably necessary to lease and deal with maintenance emergencies.
• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Must possess cell phone

• General education: High School diploma or equivalent is preferred.
• Specialized Education/Training/Experience, Preferred: Prefer minimum two years’ experience in general apartment maintenance. Certification in one or more maintenance specialties: plumbing, refrigeration, etc. Preferred one or more maintenance specialty certifications.
• Need HVAC and pool maintenance certifications.
• Knowledge of OSHA laws and regulations.
• Participate in training in order to comply with new or existing laws.
• Carries out supervisory responsibilities in accordance with Place 10’s policies and applicable laws
• Demonstrated proficiency in supervising and motivating team members
• Basic competence in subordinates’ duties and tasks
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Be able to work evenings and weekends.
• Must be able to work efficiently and effectively as a member of a professional maintenance team.
• Must be able to work efficiently and effectively on an independent basis.
• Must possess excellent human relation skills: tenant interaction is required.
• Mechanical aptitude and interest is specifically required.
• Must be willing and able to learn new maintenance technologies.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the Employee Handbook.