Job Description

Under the direction of the Manager, Property, the Maintenance Specialist-Property Management is responsible for the oversight and coordination cross-departmental team members and outside contractors engaged in maintaining and repairing physical structures of buildings and maintaining grounds of single-family homes, retail buildings, medical buildings, land and any future acquisitions managed by the department. This role oversees and coordinates project activities involving various departments and external vendors, ensuring alignment with the goals and initiatives set by the Asset Integration and Asset Management Departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assigns and ensures the completion of work orders generated from resident requests for service within the appropriate time and to the required standards.
2. Directs cross-departmental team members and outside contractors in home renovations, service requests, structural repairs, and ground maintenance.
3. Manages the turnover process by conducting post–move‑out inspections and coordinating punch‑list completion with vendors to ensure timely readiness for new residents.
4. Schedules vendors and contractors as needed and conducts periodic inspections to ensure work is completed to department standards by the projected deadlines.
5. Obtains bids for work from outside contractors. Assembles, analyzes, and submits bids to superiors for action.
6. Assists Property Manager in planning and administering maintenance budget.
7. Develops and implements regular Preventative Maintenance Plan (PMP) and notifies the property manager of major defects or recurring issues, with recommended actions and cost estimates where appropriate.
8. Monitors the PMP to ensure service level agreements are met and that accurate, up‑to‑date records are maintained both within systems and on site. Conducts routine property visits to ensure full team compliance and to identify any health, safety, or fire‑safety issues.
9. Responds promptly and courteously to resident and team maintenance inquiries and complaints; applies established customer service standards when interacting with residents and colleagues; and assigns and prioritizes work orders in alignment with organizational procedures and required service timeframes.
10. Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED required.

• Associate’s degree in a related technical or management discipline preferred.

• Minimum three (3) years of hands on property/building maintenance experience, including basic HVAC, electrical, plumbing, and/or carpentry required.

• Minimum two (2) years of experience leading maintenance staff and/or overseeing the work of vendors and contractors required.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Availability for on call rotation, afterhours emergencies, and occasional weekend work.

• Understanding of low voltage systems required.

• HVAC, electrical, plumbing and carpentry building trade experience required.

• Knowledge of emergency shut-off procedures for gas, water, electrical, etc. required.

• Proficiency in Microsoft Office (Word and Excel) required.

• Ability to use all necessary tools and equipment required to complete all duties and jobs.

• Ability to follow safety guidelines while performing job duties involving required chemicals, equipment, tools, and techniques.

• Ability to recount safety instructions to team members and understand the SDS sheets.

• OSHA knowledge is preferred.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Trade or Technical School Training Certification (HVAC, Electrical Systems, Plumbing, Building automation or related) preferred.

• Professional Certifications (Facility Management Professional, Certified Facility Manager, Maintenance Operations Facility Professional, or related) preferred.

• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 40 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.

• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!