Job Description

Pool Attendant

Department: Building Maintenance
Location: Resort Wide
Reports To: Engineering Manager / Director of Engineering

The Pool Attendant is responsible for the daily operation, maintenance, cleanliness, and safety of all resort aquatic facilities, including swimming pools, hot tubs, spas, water features, and associated mechanical equipment. This position plays a critical role in ensuring all aquatic venues meet health, safety, and operational standards while providing a safe and enjoyable environment for guests, members, and associates.

The Pool Attendant performs routine water testing, chemical balancing, equipment inspections, preventative maintenance, cleaning, and documentation of all pool-related systems. This role requires the ability to work independently, identify operational issues, respond to emergencies, and maintain multiple aquatic facilities throughout the resort.

Essential Duties and Responsibilities

Pool Operations & Water Quality

• Test and maintain water chemistry levels in all pools, spas, hot tubs, and aquatic facilities in accordance with local, state, and company standards.
• Monitor and adjust chlorine, pH, alkalinity, calcium hardness, and other water quality levels as required.
• Ensure proper water clarity, circulation, filtration, and sanitation standards are consistently maintained.
• Maintain accurate records of daily water testing, chemical usage, inspections, and maintenance activities.
• Safely store, handle, and apply pool chemicals according to safety guidelines and manufacturer recommendations.
• Monitor water levels and refill facilities as necessary.

Facility Maintenance

• Vacuum pools and spas on a scheduled basis.
• Backwash filters and maintain filtration systems according to operational requirements.
• Inspect, troubleshoot, and perform routine maintenance on pumps, motors, filters, valves, heaters, chemical feeders, and automated control systems.
• Clean skimmer baskets, strainers, drains, and associated pool equipment.
• Identify equipment malfunctions and coordinate repairs with Engineering leadership.
• Perform preventative maintenance to maximize equipment performance and lifespan.
• Monitor and maintain pool decks, walkways, handrails, ladders, drains, and surrounding aquatic areas.

Safety & Compliance

• Ensure compliance with all OSHA, health department, environmental, and company safety regulations.
• Conduct routine inspections to identify safety hazards, equipment deficiencies, and potential risks.
• Maintain proper signage, barriers, and safety equipment in pool and spa areas.
• Respond promptly to emergencies involving aquatic facilities.
• Assist with monitoring fire alarm and life safety systems as assigned.
• Report accidents, incidents, unsafe conditions, and maintenance concerns immediately.

Resort Aquatic Facilities

Maintain and support all resort aquatic venues, including but not limited to:

• Waterfront Floating Pool
• Tower Pool
• Paseo Fitness Center Pool
• Bayside Spa Pool and Hot Tub
• Additional resort pools, hot tubs, water features, and related facilities

Administrative Responsibilities

• Maintain daily pool and spa operation logs.
• Read, record, monitor, and interpret data from gauges, meters, chemical controllers, and other monitoring devices.
• Complete work orders and preventative maintenance records accurately and promptly.
• Track inventory levels of chemicals, equipment, and maintenance supplies.
• Communicate operational updates and maintenance concerns to supervisors and fellow team members.

General Duties

• Maintain a clean, organized, and safe work environment.
• Ensure all tools, keys, chemicals, and equipment are properly secured and stored.
• Provide courteous and professional service to guests, members, and associates.
• Support resort operations during peak seasons, special events, and emergencies.
• Perform additional duties as assigned by management.

Qualifications

Required

• Ability to read, write, and communicate effectively in English.
• Basic math skills and the ability to calculate chemical measurements and ratios.
• Ability to work independently with minimal supervision.
• Strong attention to detail and commitment to safety.
• Ability to work flexible schedules, including weekends, holidays, evenings, and emergency call-outs.

Preferred

• High school diploma or GED.
• Previous experience in pool maintenance, aquatic operations, facilities maintenance, or engineering.
• Knowledge of pool chemistry, filtration systems, and water treatment processes.
• Experience operating commercial pool equipment and automated chemical systems.
• Certified Pool Operator (CPO) certification or willingness to obtain certification.

Physical Requirements

• Ability to stand, walk, bend, stoop, climb, kneel, and reach for extended periods.
• Ability to lift, carry, push, and pull up to 50 pounds regularly.
• Ability to work indoors and outdoors in varying weather conditions, including heat, humidity, rain, and direct sunlight.
• Ability to safely handle pool chemicals and maintenance equipment.
• Ability to frequently navigate stairs, ladders, mechanical rooms, and aquatic facility areas.
• Ability to respond quickly to emergencies and operational needs.

Work Environment

• Exposure to pool chemicals, cleaning agents, and mechanical equipment.
• Exposure to outdoor weather conditions and fluctuating temperatures.
• Frequent interaction with guests, members, and resort staff.
• Fast-paced hospitality environment requiring strong organizational and time-management skills.

Benefits & Resort Perks

At Horseshoe Bay Resort, we support associate growth, career development, and overall well-being through a comprehensive benefits package and exclusive resort perks.

Core Benefits

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability Coverage
• Life, Major Illness, and Accident Insurance
• Associate Relief Fund Access
• 401(k) with Employer Match
• Competitive Pay with Regular Reviews
• Paid Vacation and Holidays

Resort Lifestyle Perks

• Weekly Meal Subsidies
• Dining and Retail Discounts
• Access to Resort Amenities, Including Golf (Based on Availability)
• Discounted Rates at Crescent Hotels & Resorts Properties Nationwide

Horseshoe Bay Resort is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications.