Job Description

Crowne Plaza Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne’s Innovation District. The hotel’s ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dining room offers an exclusive and intimate experience.

Our guests’ safety and comfort always come first, which is why Crowne Plaza Melbourne Carlton is seeking out a master multi-tasker with the skills needed to keep our brand-new hotel looking and feeling its absolute best. Reporting to the Maintenance Manager, the Maintenance Officer contributes to maintaining a safe, functional and well-presented hotel environment. This part-time role is equivalent to three days per week and offers flexibility to schedule hours across up to five days to meet operational needs.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Assist in the establishment and commissioning of the new hotel, restaurant and its facilities.
• Perform routine maintenance and repair tasks throughout the hotel, including guest rooms, common areas, back-of-house facilities, and exterior spaces.
• Diagnose and resolve minor plumbing, electrical, carpentry, painting and mechanical issues promptly and effectively.
• Conduct inspections of the property to identify maintenance needs and safety concerns.
• Respond to guest requests for repairs or assistance in a timely and professional manner, ensuring guest satisfaction and comfort.
• Maintain accurate records of all maintenance and repair activities, including completed tasks and materials used.
• Collaborate with other departments to ensure a seamless operation and guest experience.
• Assist in setting up and taking down event spaces as needed.
• Assist in managing and maintaining the inventory of tools, equipment, and supplies necessary for maintenance tasks.
• Adhere to safety protocols and guidelines while performing tasks, ensuring a safe environment for guests, staff, and yourself.
• Perform preventative maintenance tasks to prevent breakdowns and extend the lifespan of equipment and facilities.
• Assist in coordinating and overseeing external contractors or vendors when needed.
• Contribute to maintaining a clean and organized workspace, promoting a positive work environment.

What we need from you

• Previous experience in a similar maintenance / handy person role – preferably in a hotel or a hospitality setting.
• Trade certificate (or equivalent); demonstrable experience, additional technical certifications in maintenance or a related field well regarded.
• Proven experience in general maintenance, repair work, and basic construction tasks.
• Ability to effectively use a variety of hand and power tools.
• Strong communication skills to interact with guests, colleagues, and contractors.
• Detail-oriented mindset with a commitment to delivering high-quality work.
• A positive attitude, self-motivation, and the ability to work both independently and as part of a team.
• Ability to identify and troubleshoot issues as they arise.
• Positively participate in professional development programs, to build and maintain skills and experience.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive hotel accommodation discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive tams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, as one of the world’s leading hotel groups we’ve made a promise that we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.

Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect place to connect for business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also ideal for meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take the initiative and use their personality because they make a crucial difference to the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don’t meet every single requirement, but still believe you’d be a great for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today