Job Description

Crystalbrook Riley is a five-star luxury hotel in Cairns, where contemporary elegance meets a relaxed, tropical spirit.

Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place. With an environmentally conscious approach, a celebration of the contemporary and a passion for elevated guest experiences, Crystalbrook Riley offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy, colour and spirit of Cairns.

Bold, stylish and effortlessly welcoming, Crystalbrook Riley is more than a hotel. It is a place to connect, celebrate a1nd experience luxury with personality.

The Opportunity:

Reporting to the Maintenance Manager, this is a full-time Maintenance Officer role based at Crystalbrook Riley, playing a key role in the ongoing maintenance, repairs and preventative upkeep of the hotel.

You will complete general building maintenance tasks, respond to maintenance requests and carry out preventative maintenance programs to ensure the property remains safe, functional and well maintained. Working closely with internal hotel teams and external contractors, you will contribute to smooth daily operations through clear communication, reliability and a solutions-focused approach.

This role offers consistency, routine and the opportunity to take pride in maintaining one property to a high standard. It suits someone who enjoys hands-on work, values ownership of their space and takes genuine pride in maintaining a well-run hotel environment.

The Talent:

We are seeking an experienced and capable Maintenance Officer or Handyperson with a strong practical skillset across general maintenance, repairs and preventative maintenance. Experience in painting, building maintenance, construction or a related field will be highly regarded.

You bring a proven ability to diagnose and resolve a wide range of maintenance issues, supported by a sound understanding of workplace health and safety requirements, relevant regulations and compliance standards.

You will bring:

• Demonstrated experience in property, facilities or building maintenance
• Practical skills across general repairs, painting and non-trade maintenance
• A proactive, solutions-focused mindset with strong attention to detail
• The ability to work independently and collaboratively within a team
• Clear communication skills when working with internal teams and contractors
• A strong commitment to safety, compliance and presentation standards

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.