Job Description

This role sits at the heart of the HBS operation, responsible for leading maintenance activities across critical engineering systems to ensure safe, compliant, and high‑performing operations. You will bring strong technical knowledge and leadership capability to support system reliability, engage stakeholders, and drive continuous improvement in a fast‑paced, safety‑critical environment.

• Lead the maintenance and reliability of critical HBS systems, ensuring high availability and operational performance in a safety‑critical environment.
• Drive a proactive maintenance approach, optimising preventative and reactive activities to minimise downtime and enhance resilience.
• Ensure full compliance with safety, security, and regulatory standards across all maintenance processes.
• Collaborate closely with operations, engineering teams, and suppliers to resolve issues quickly and maintain seamless airport operations.
• Use data and performance insights to drive continuous improvement and enhance system efficiency and reliability.
• Lead and develop a high‑performing team, fostering accountability, strong engagement, and a culture of continuous improvement.

• NVQ Level 3, City & Guilds, ONC/HNC, or equivalent qualification in an engineering discipline
• Practical experience in engineering and systems management, such as CHW, LTHW, HTHW, Fire Main, Potable Water, FEGP, SEGs, AGL, Electrical Distribution, Baggage, or Tunnels
• Proven leadership and stakeholder engagement experience across both office and operational environments
• Strong communication skills, with the ability to engage effectively at all organisational levels and with external partners
• Good working knowledge of relevant regulations, standards, and compliance requirements
• Full UK driving licence and ability to obtain an airside driving permit
• Ability to meet pre‑employment requirements, including security clearance, medical, and substance testing
• Flexibility to work out‑of‑hours shifts when required

Desirable Skills & Experience

• Experience configuring and managing critical infrastructure systems at Heathrow or a similar complex environment
• IOSH Managing Safely (or equivalent health & safety qualification)

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of HeathrowWorking arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.