Job Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

We’re looking for a Maintenance Manager to take the reins at NRMA Forster–Tuncurry Holiday Park, located on beautiful Worimi Nation You’ll lead our maintenance team, keep the park in top‑notch condition, and own the budget side of things so we can continue delivering unforgettable stays for our guests.

What you’ll be doing

In this role, you’ll own and manage the Maintenance Department budget, including:

• Monitoring spend against budget and forecast
  
  Keeping a sharp eye on costs and ensuring results land within agreed targets. You’ll know where every dollar goes – and why.
• Managing purchase orders in line with Delegation of Authority
  
  Making sure approvals and purchasing are compliant, timely and aligned with our policies.
• Sourcing quotes and managing contractor costs
  
  Shopping smart, negotiating well and working with contractors to deliver value – all while never compromising safety or quality standards.
• Identifying cost‑saving opportunities
  
  Finding smarter, more efficient ways to get things done: better products, improved processes, and well‑planned maintenance that avoids expensive surprises.
• Providing input into annual budget and CAPEX planning
  
  Playing a key role in decisions about park assets, upgrades and major projects. Your insights will shape our maintenance strategy for the year ahead.
• Explaining monthly variances and reporting on departmental performance
  
  Turning numbers into a story – clearly explaining what’s driving costs, what’s working well, and where we can improve.
• Managing labour costs and rostering the maintenance team
  
  Creating rosters that balance operational demand with budgeted wage targets, ensuring we’ve got the right people in the right place at the right time – without blowing the budget.

Alongside the financial responsibilities, you’ll also:

• Lead, coach and support the maintenance team
• Ensure compliance with safety standards and park policies
• Help keep the park looking and feeling fantastic for our guests
• Oversee grounds, facilities and amenities, including swimming pool operations and maintenance to ensure a safe and enjoyable experience for all guests

About you

You’ll thrive in this role if you:

• Have experience in maintenance management, facilities management, or a similar operational role
• Are confident working with budgets, forecasts, and financial reports
• Enjoy a mix of hands‑on work and desk‑based planning/reporting
• Are organised, proactive and calm under pressure
• Communicate clearly with your team, contractors and leaders
• Care about guest experience and take pride in a well‑presented, safe environment

Highly regarded:

• Experience in swimming pool maintenance, including water quality, filtration systems and safe operation
• Trade qualified, with a background such as builder or carpenter, or similar relevant trade

Experience in holiday parks, resorts, hotels or similar environments will be highly regarded, but not essential if you’ve got the right skills and attitude.

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. As part of our recruitment process, successful applicants are subject to mandatory pre-employment checks.