Job Description

Position Title: Maintenance Manager
Reports to: Director of Facilities

The Maintenance Manager is responsible for overseeing daily maintenance operations across the Company, ensuring that all facilities, equipment, HVAC, refrigeration, and related systems are maintained in safe, efficient working order. This position supervises maintenance technicians, coordinates work assignments, and ensures timely completion of repairs, preventive maintenance, troubleshooting, and special projects.

The Maintenance Manager partners with store leadership, facilities management, outside vendors, and contractors to address equipment issues, building maintenance, HVAC and refrigeration needs, and regulatory compliance. This role supports uninterrupted store operations by minimizing downtime, protecting perishable inventory, promoting preventive maintenance, and ensuring safe, compliant, and cost-effective operations.

KEY ACCOUNTABILITIES:

1. Supervise, schedule, and coordinate maintenance, HVAC, and refrigeration technicians, providing training, guidance, and support to ensure high performance.
2. Assign, schedule, and oversee work orders for repairs, preventive maintenance, emergency calls, and special projects across stores and facilities.
3. Oversee the installation, inspection, troubleshooting, repair, and replacement of building systems, HVAC units, refrigeration systems, walk-in coolers/freezers, and related equipment.
4. Ensure all maintenance activities meet safety, sanitation, OSHA, EPA, refrigerant handling, environmental, and company compliance standards.
5. Monitor maintenance requests from store leadership, prioritize tasks, and ensure timely resolution to minimize equipment downtime and product loss.
6. Perform regular inspections of facilities, equipment, HVAC, refrigeration, and building systems to identify and address issues proactively.
7. Maintain accurate records of repairs, maintenance schedules, service logs, regulatory documentation, and parts inventory.
8. Coordinate with vendors, contractors, and suppliers for specialized repairs, installations, parts procurement, warranty claims, service contracts, and outsourced repairs.
9. Collaborate with store operations and facilities teams to plan and schedule equipment shutdowns, upgrades, remodels, and repairs with minimal disruption.
10. Monitor system performance and recommend energy efficiency improvements to reduce operating costs.
11. Support capital improvement projects, remodels, and new store openings with maintenance, HVAC, and refrigeration expertise.
12. Assist with budget planning and cost control for maintenance operations, including parts, labor, service metrics, and vendor expenses.
13. Train, mentor, evaluate, and develop technicians, ensuring adherence to company policies, safety standards, and industry best practices.
14. Provide coaching, performance feedback, and corrective action as needed for maintenance team members.
15. Promote a culture of preventive maintenance to minimize downtime, reduce repair costs, and support overall store operations.
16. Prepare reports on equipment performance, service metrics, maintenance activity, and budget-related items as needed.
17. Perform hands-on technical work when needed to resolve critical maintenance, HVAC, refrigeration, or facility-related issues.
18. Respond to emergency maintenance requests in a timely and professional manner, including evenings, weekends, or after-hours calls as needed.
19. Perform other duties as assigned to support the facilities, maintenance, and operations teams.

CORE LEADERSHIP COMPETENCIES:

1. Situational Leadership: Adapts supervision style to meet the needs of individual technicians, store demands, and operational priorities.
2. Motivating Others: Builds a strong, engaged maintenance team committed to supporting store operations and service excellence.
3. Performance Management: Sets clear expectations, monitors work quality, and ensures accountability.
4. Talent Development: Trains and develops maintenance staff, preparing them for greater responsibilities.
5. Two-Way Communication: Maintains open communication with store leaders, facilities managers, vendors, and team members.
6. Change Leadership: Guides maintenance teams through process improvements, equipment upgrades, and system changes.
7. Business Acumen: Understands the impact of maintenance, HVAC, and refrigeration on store performance, customer satisfaction, product protection, and profitability.
8. Problem Solving & Decision Making: Identifies root causes of issues and implements effective solutions quickly.
9. Drive for Results: Ensures timely completion of maintenance work that directly supports uninterrupted store operations.
10. Total Store Perspective: Balances priorities across all stores to optimize overall company operations.

CORE TECHNICAL COMPETENCIES:

1. Technical Expertise: Strong knowledge of commercial refrigeration, HVAC systems, building systems, and maintenance best practices.
2. Safety & Compliance: Ensures strict adherence to OSHA, EPA, refrigerant handling requirements, and company safety policies.
3. Planning & Organization: Manages preventive maintenance schedules, work orders, parts inventory, and service priorities effectively.
4. Vendor Coordination: Works with contractors, suppliers, and service providers to ensure timely, cost-effective repairs and installations.
5. Energy Efficiency: Identifies opportunities to improve equipment performance and reduce operating costs.
6. Troubleshooting: Quickly diagnoses system issues and performs or coordinates repairs to restore safe and efficient operations.

POSITION REQUIREMENTS:

• Technical, trade school, or vocational training in maintenance, HVAC, refrigeration, electrical, plumbing, or related field preferred.
• 3–5 years of maintenance, facilities, HVAC, or refrigeration experience required; 5+ years of commercial HVAC and refrigeration experience preferred.
• At least 2 years of supervisory, lead, or team coordination experience preferred.
• Valid EPA Section 608 Certification, Type II or Universal, required for positions performing or overseeing refrigerant-related work.
• Strong knowledge of building systems, including HVAC, plumbing, electrical, refrigeration, and general maintenance best practices.
• Strong troubleshooting skills with refrigeration controls, compressors, condensers, HVAC systems, and related equipment.
• Knowledge of energy management systems and building automation systems preferred.
• Ability to read and interpret technical manuals, wiring diagrams, schematics, and equipment documentation.
• Experience supervising union and/or non-union maintenance staff preferred.
• Excellent organizational, communication, interpersonal, and problem-solving skills.
• Ability to manage multiple priorities, service calls, and urgent requests effectively.
• Proficient with work order systems, scheduling, maintenance tracking, and basic computer applications.
• Valid driver’s license and willingness to travel between company locations as required.
• Ability to lift up to 50 lbs. and perform hands-on maintenance tasks as required.
• Flexibility to work evenings, weekends, and respond to emergency calls as needed.

WORK ENVIRONMENT:

Work is performed in a combination of office, retail, store, mechanical room, rooftop, and facility environments. The position may require regular exposure to cold storage areas, rooftop equipment, mechanical spaces, variable weather conditions, noise, and active store operations. The role requires frequent standing, walking, bending, climbing, lifting up to 50 lbs., and occasional hands-on work during evenings, weekends, holidays, or emergency situations.

These key accountabilities and requirements outlined above are in no way to be construed as all-encompassing. Other duties, accountabilities, and qualifications may be required or assigned. This document does not create an employment contract, implied contract, or promise of ongoing employment, other than an “at will” relationship.

We are an equal employment opportunity Company.

At Indiana Grocery Group, we believe in diversity and inclusion and always value and treat everyone with dignity and respect. Our associates are passionate about providing excellent customer experiences and helping our associates grow. In order to sustain this culture, we welcome individuals who are diverse in race, color, creed, religion, sex/gender, sexual orientation, gender identity or expression, age, marital status, national origin, ancestry, disability, veteran status, genetic information, or any other legally protected status. We are committed to sustaining a professional working environment where everyone feels welcome, important, and appreciated.