Job Description

• Gold Coast | RACV Royal Pines Resort | Full-time
• Generous employee benefits & discounts on RACV products & resorts
• Join a trusted Australian brand & Victoria’s largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

Are you a hands-on Maintenance Manager who thrives in a hotel environment and loves keeping a resort running at its best? As the Maintenance Manager, you will lead and inspire a high‑performing maintenance team while remaining hands‑on in day‑to‑day operations. You will play a pivotal role in ensuring the resort’s buildings, plant and equipment operate at the highest standard, safely, compliantly and efficiently. Reporting to the Resort Manager, and as a key member of the leadership team, you will drive continuous improvement, innovation and cost‑effective solutions that support an exceptional guest and team experience.

This could be just the right role for you?

In our fast‑paced resort environment, you will be responsible for the seamless operation, maintenance and enhancement of all resort infrastructure, including overseeing repairs, modifications and installations across mechanical, electrical, refrigeration, air conditioning, fire systems, kitchen equipment, audio‑visual, laundry operations, lighting and broader plant and equipment. A key focus of the role is the proactive management of contractors, ensuring all external works are effectively planned, safely executed, fully compliant and delivered to the highest standards, aligned with the resort’s luxury presentation and operational excellence.

You will typically work Monday – Friday, however flexibility will be required to work evenings and weekends, to support and manage key projects, major works and our weekend Manager on Duty Program. Your key responsibilities for the role include:

• Lead, coordinate and develop a high‑performing maintenance team to deliver safe, efficient day‑to‑day operations, planned maintenance and major works
• Oversee and manage on‑site contractors and service partners, ensuring safe work practices, compliance and exceptional quality standards
• Manage capital expenditure projects end‑to‑end, from planning and approval through to delivery and review
• Undertake hands‑on repairs and maintenance in line with qualifications and experience as required
• Develop and manage preventative maintenance programs that minimise guest disruption and maximise asset reliability
• Monitor and manage the Building Management System - Delta, rectifying alarms and optimising the performance of building systems
• Provide clear, accurate reporting on operational issues, project progress and resolutions to key stakeholders
• Build strong working relationships with internal leaders, authorities, contractors and strategic partners
• Contribute to annual CapEx, energy efficiency initiatives and the preparation, management and monitoring of operating and capital budgets
• Champion workplace health, safety and environmental standards, participating in OHS committees, Body Corporate engagements and the Manager on Duty program as required

What you’ll need to be successful

• Previous experience as a Building Maintenance Manager within a hotel/resort or similar environment
• Trade qualified technician with a minimum of two years’ experience in Electrical, Plumbing, Carpentry, or Air‑Conditioning & Refrigeration
• Proven leadership experience, supporting, mentoring and performance managing a team of maintenance technicians
• Stakeholder management skills with the ability to build effective internal and external relationships
• Proven experience coordinating and managing contractors, including permits, JSA/SWMS and high‑risk work compliance
• Competent computer skills in MS office applications & BMS, and excellent verbal and written communication skills, with strong reporting capability
• Demonstrated ability to deliver consistently high‑quality workmanship with strong attention to detail
• Knowledge of workplace health and safety legislation and safe work practices
• Guest‑focused approach with the ability to interact professionally and confidently in a premium resort hospitality environment
• Highly organised, results‑driven and adaptable, with the ability to prioritise in a fast‑paced resort environment and maintain professional presentation

We are Offering

• Permanent Full-time - leadership opportunity
• Competitive remuneration package, industry benchmarked
• Employee of the month awards & recognition programs + healthy team culture
• Lifestyle employee discounts & benefits at RACV resorts with accommodation, dining, vehicle roadside assistance, insurance, travel & experiences, RACV club membership, care hire & corporate partner offers
• Health & wellbeing employee discounts & benefits including discounted gym & golf membership, eye wear, employee giving & volunteer program, parental leave, employee assistance program + more
• Career leadership training and development opportunities
• Complimentary parking onsite

The RACV difference

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.  

Application process

You can learn more about the RACV at www.careers.racv.com.au

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Maintenance Officer and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.

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