Job Description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Operations Manager

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The work model for the role is: hybrid/ #LI-Hybrid

Key responsibilities

In this role, you will provide technical support and service for systems within critical infrastructure environments. As a trusted point of contact for our customers, you will coordinate service and maintenance activities while ensuring the reliable operation of modern IT and automation solutions. Join a collaborative team and look forward to a diverse role, exciting projects, and excellent opportunities for professional growth.

You will be mainly accountable for:

• Coordinate and execute service contracts and maintenance activities for systems supporting critical infrastructure

• Provide technical support to customers as a trusted point of contact, both remotely and on-site

• Administer and maintain Windows servers, client systems, networks, backup solutions, and Group Policies

• Plan and coordinate service activities in close collaboration with customers

• Prepare service reports, technical documentation, and maintenance records

• Ensure high service quality while continuously enhancing customer satisfaction

• Troubleshoot technical issues and support the optimization of existing systems

• Willingness to travel approximately 50%, primarily within Germany

Qualifications for the role

• Completed vocational training or further education as a technician in Information Technology, Automation Engineering, Electrical Engineering, or a comparable qualification

• Initial professional experience in service, engineering, or industrial automation is an advantage

• Good knowledge of Microsoft technologies (Windows Server/Client, Microsoft Office) and IT infrastructure

• Experience with networking, IT security, VMware virtualization, Active Directory, WSUS, and backup solutions

• Knowledge of ABB 800xA and/or ABB Melody systems is considered an advantage

• Fluent German and good English communication skills, both written and spoken

• Independent, structured, and customer-oriented working style with strong teamwork skills and a willingness to learn

• Valid Class B driving licence

Benefits

• Canteen

• Employee Assistance Program

• Flexible Workpractices

• Employee Share Acquisition Plan

Please note: in the case of equal suitability, people with severe disabilities and their equals are given preference.

ABB AG

+49 (0) 621 381 3500

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.