Job Description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Nestled in the heart of Brisbane’s CBD, InterContinental Hotel Brisbane has opened to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city’s top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

We are looking for a full time Maintenance Handyperson to join our Engineering team!

Your Day to Day:

As a Maintenance Handyperson, you will play a key role in ensuring the hotel runs smoothly behind the scenes. No two days will be the same, but your focus will always be on creating a safe, functional, and welcoming environment for guests and colleagues alike.

• Reactive Maintenance: Respond to reactive maintenance issues in guest rooms and public areas promptly and professionally. It could be a broken light bulb or a leaking pipe – you will be there to work on a solution.

• Preventative Maintenance: Carry out regular proactive preventative maintenance tasks in Guest Rooms and Public Areas as part of IHG’s Way of Preventative Maintenance program, helping to identify and resolve issues before they become problems.

• Documentation & Administration: Use our digital maintenance system (HubSOS) to log work orders, track progress, and document completed tasks. Track par levels to request additional supplies as required.

• Assist with basic repairs: work to repair the hotels fixtures, fittings, furniture & equipment, keeping things in top condition. This includes tasks such as patching & painting, pressure washing, cleaning HVAC vents and troubleshooting problems as they occur.

• Support safety and security procedures: uphold our commitment to provide a safe and secure environment for our colleagues and guests. Ensuring all maintenance work aligns with workplace health and safety standards.

• Clean & Tidy: Keep workspaces and maintenance areas clean and tidy, always ready for the next job.

• Lend a hand with other tasks as directed by the Chief Engineer, contributing to a positive and proactive maintenance team.

What we need from you

• Have a hands-on attitude and strong willingness to learn

• Be a team player, with excellent communication skills, both within your department and with other teams.

• Have a high attention-to-detail and a problem-solving mindset

• Demonstrate a commitment to workplace health & safety

• Can manual handle up to 15kg without difficulty

• Can demonstrate our True Hospitality Values of True Attitude, True Confidence, True Listening, True Responsiveness

• Hotel experience is preferred but not essential

• Have unrestricted working rights in Australia and the ability to work across varied 7-day roster

What we offer

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey:

• Free meals on shift

• Laundered uniform

• Paid birthday leave - hip hip hooray!

• Proactive paid wellness and mental health days

• Some of the best colleague discounts across our IHG Hotels for accommodation

• A massive colleague discounts platform for all your favourite brands and retailers

• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

What you can expect from us

Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but you’ll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.