Job Description

As a Maintenance Generalist at Mount Nelson, A Belmond Hotel, you maintain the visual stunning image of your destination’s facilities. In this role, you’re a proud custodian of the infrastructure and equipment that enables our team to deliver a luxury experience and provide optimal service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• Responsible for the upkeep and repair tasks at the interior or exterior of company premises.
• Ensure you keep the company facilities in perfect condition by doing various maintenance jobs.
• Maintain the building structure and upkeep of the aesthetics and décor through constant scrutinising of detail in guest and back of house areas.
• Responsible for timely completion of job orders and prompt resolving of guest complaints.
• Always maintaining a high level of integrity and professionalism in dealing with guests, employees and outside contacts.
• To assist with other departmental and hotel duties as assigned by Management occasionally or daily.
• The use and maintenance of hand tools and basic light machinery.
• Recommend value addition to existing systems and procedures.
• Ensure requests are followed through to guest satisfaction.
• Communicate progress and concerns effectively to always ensure service excellence.
• To conduct duties in accordance with hotel standards.
• Always Follow Leading Quality Assurance and departmental standards.

Requirements

What You Bring:

• Knowledge of painting material and how to select, mix and apply them
• Basic math skills
• Great attention to detail
• Knowledge to work with hardware tools and power equipment
• Extremely organized with good communication skills
• Detail-orientated
• Basic understanding of electrical, plumbing or HVAC systems
• Knowledge on implementing a plan of action for repairs using various hand and power tools
• Knowledge to diagnose machinery and equipment malfunctions using mechanical acumen
• Basic knowledge on routine preventative maintenance.

Benefits

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.