Job Description

Maintenance & Facilities Field Officer

Sydney

Full Time: $75,000 - $80,000

*Two Positions Available*

• 1x Full time permanent
• 1x Full time 6 month contract

About the Business

Urban Rest is a high-growth flexible living operator and technology platform disrupting the serviced apartment and corporate housing space across APAC and Europe. The business focus is on owning the distribution layer for the contracted travel market into living assets, while delivering a consistent brand and guest journey through technology. Urban Rest also offers physical asset operation services that enable branded accommodation assets such as hotels to be managed with greater efficiency and distributed to contracted clients such as enterprise, government, insurance and SME clients. We provide the digital infrastructure and services that connect institutional living-sector assets and the contracted travel market at scale. Our mission is to make flexible living seamless.

Benefits and Perks

• Employee, friends and family discounts at Urban Rest properties
• Mental Health Leave days and Volunteer days available
• Regular team socials and events
• As the company grows, this role will provide plenty of room for career growth and progression
• We’re a social bunch and we strive to have a fun, friendly, and collaborative work environment
• Pet friendly (for house-trained and well-behaved pets) office in Surry Hills, close to public transport

About the Role

We're looking for a quality-focused individual, who is a high-achiever, energetic, detail-oriented, organised, passionate about guest experience, and an excellent communicator to join our team. The Maintenance & Facilities Field Officer at Urban Rest, is a key front-line, hands-on support role reporting to the Operations Manager. This role is responsible for supporting the Operations team that delivers a flawless guest experience by actioning maintenance requests and day-to-day operational tasks. A successful candidate would be a force for good, who learns quickly, teaches thoroughly, and keeps all stakeholders happy and engaged while not afraid of getting their hands dirty. This is a multi-site, travel-based role for someone experienced in the maintenance and facilities looking to act in a key role within an Operations team that enjoys digging into and solving facility mysteries across multiple trades and building types.

Responsibilities

Hands-On Maintenance

• Carry out day-to-day maintenance and repairs using hand tools: furniture assembly, artwork hanging, minor electrical and plumbing, and general ad-hoc jobs
• Take a hands-on, methodical approach to troubleshooting across multiple disciplines (plumbing, appliances, access hardware, and beyond), from routine fixes to more complex problems
• Travel to properties across Sydney (and other cities as required) to complete fixes, repairs, and inspections

Property & Preventative Maintenance

• Conduct regular property inspections and audits across the Sydney portfolio to ensure properties are operating and presenting at their best
• Coordinate an on-site preventative maintenance plan covering electrical, HVAC, plumbing, and other building/room equipment
• Prioritise and schedule maintenance and repairs efficiently, reviewing repair cost estimates for management approval and providing sound guidance on costing of repairs.
• Arrange and record battery replacements for guest-access equipment, including door lock systems and digital lock boxes

Contractor & Vendor Management

• Manage on-site contractors, including meeting them on site, monitoring work quality and performance, and ensuring repairs meet UR's safety and service standards
• Run contractor onboarding and induction across the property network, ensuring contractors hold the necessary training and certifications
• Assist third parties with access requests

Inventory & Compliance

• Source parts and materials and maintain inventory levels for serviced apartments/rooms, including regular stock takes to ensure adequate stock on hand
• Assist the Operations team with test & tag requirements
• Adhere to safe work practices and WH&S standards, reporting potential risks for review

Projects & Ad Hoc

• Support projects or specialised work as directed by management
• Other ad hoc tasks as required

What We Look For

Essential

• Availability spanning over 7 days per week. Initially, Monday - Friday capacity, as the business grows we seek to move our operations team to 7 day coverage to support our Guest’s needs.
• Valid Australian driver's licence and comfortable driving a work van
• A proven track record of prioritising tasks to meet tight deadlines. You'll be working independently around 80% of the time, so strong self-management and time management skills are essential
• Excellent written and verbal communication skills, including the ability to identify and convey critical information to stakeholders quickly and clearly
• Ability to take initiative and problem-solve independently
• Professional demeanour with a strong ability to build positive working relationships
• Strong ability to multitask and troubleshoot issues as they arise
• Comfortable working across multiple teams within the business

Desirable

• Trades background, with a demonstrated understanding of mechanical, electrical, plumbing, and HVAC systems
• A background in construction, hospitality, residential property or maintenance
• A perfectionist who obsesses over the details

Diversity & Inclusion

At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.

How to Apply

Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience, alongside a cover letter addressing how you meet the criteria and your interest in the role.

If you want to learn more about our company, please see our website - https://www.stayurbanrest.com

We look forward to hearing from you!